Do welcome, birthday, and win-back email messages sent by brands make it into consumers' inboxes—and when they do, do they get read?
As part of the analysis, the researchers looked at each message type and determined the average inbox placement rate (share of emails that landed in the inbox), read rate (share of emails marked as read), "this is not spam" rate (share of emails marked as "not spam” or “not junk”), spam placement rate (share of emails delivered to the spam folder), deleted before reading rate (share of emails trashed before read), and complaint rate (share of messages reported as spam/junk).
Below, key findings from the report.
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