The report was based on data from two surveys, one of 478 consumers in the United States and one of 301 marketing executives at retail/e-commerce firms.
Some 55% of consumers surveyed say they prefer email messages from retailers that include relevant product recommendations.
Nearly four in ten—37%—prefer messages that recognize their membership status/show their loyalty point balance, and 29% prefer messages that show products they have viewed in the past or put on a wishlist:
The most common email personalization tactics by retail marketers are the use of dynamic content and the use of recipients' first names:
About the research: The report was based on data from two surveys, one of 478 consumers in the United States and one of 301 marketing executives at retail/e-commerce firms.
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