The report was based on 2017 data from email campaigns sent by Cheetah Digital clients in a wide range of verticals.
The researchers found email subject lines that included terms such as "with heartfelt thanks" and "thank you!" had average unique open and unique click rates that were 69% and 38% higher, respectively, than subject lines which did not express gratitude.
The higher engagement rates for subject lines that expressed gratitude applied to three campaign types: survey emails, post-purchase emails, and segmented buyer promotional emails.
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