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The Role of the CMO in Driving Growth

by Ayaz Nanji  |  
June 28, 2018

Most CMOs say they are driving growth at their firms mainly by serving as the chief storyteller and by connecting the brand to the business, according to recent research from The CMO Council and Deloitte.

The report was based on data from a survey of 191 marketing leaders.

Some 82% of respondents say they are leading brand development and storytelling at their firm, 75% are leading customer engagement and communications, 65% are leading media mix modeling, 62% are leading the go-to-market strategy for products, and 50% are leading the customer experience strategy.

More than half of CMOs also say they influence service and support delivery, friction identification and resolution, tech stack innovation, talent development, and product specifications.

Some 70% of CMOs say revenue is a metric they use to measure growth, and 95% say revenue is a metric their business uses to measure growth.

Some 56% of CMOs say today's growth leader needs data skills, and 50% say today's growth leader needs market knowledge.

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Ayaz Nanji is an independent digital strategist and a co-founder of ICW Content, a marketing agency specializing in content creation for brands and businesses. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji

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  • by mike802 Wed Jul 4, 2018 via web

    Excellent job here with these numbers! I guess as a hopeful SMB owner brand valuation surprises me a little bit, but obviously, something like market share is going to be a little more "in the spotlight".

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