B2B buyers say the sales behaviors that are the biggest deal-breakers are when a salesperson does not understand their business, talks too much, and is not supportive after a sale, according to recent research from Korn Ferry.
The report was based on data from a survey of 261 individuals who work for medium to large enterprises (more than $250M in annual revenue) and who are directly responsible for making B2B purchase decisions of $10,000 or more.
Half of B2B buyers say a salesperson not understanding their business negatively impacts their decision to buy, 38% say a salesperson talking too much/not listening, and 38% also say when a salesperson is not supportive after a sale.
The biggest deal-makers (behaviors that positively impact the decision to buy) are when a salesperson understands the business (55% cite) and when they demonstrate ROI/value (40%).
In virtual selling, B2B buyers say salespeople struggle most with effectively communicating empathy (32% disagree that salespeople are effective at this).
Most B2B buyers say that COVID-19 has not impacted the length of the buying cycle for large purchases from existing vendors/suppliers, but that it has lengthened the cycle for new vendors/suppliers.
About the research: The report was based on data from a survey of 261 individuals who work for medium to large enterprises (more than $250M in annual revenue) and who are directly responsible for making B2B purchase decisions of $10,000 or more.
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