Question

Topic: Branding

Guide Me - Branding Career Still Possible?

Posted by Anonymous on 250 Points
I seek guidance. I have seen some very good answers in this forum. I am hopeful my question will also be answered well.

I have an MBA in Marketing. But no real practical marketing experience. (Companies wont employ me - because I only have theoretical knowledge)

My work experience is in Customer Service.

I still have a desire to make a career in Branding. My question is how??
I am a very creative person. Excellent speaker. Creative at making presentation and videos. I know i can do it.

What knowledge/qualifications/skills/certification do you need to start out in Branding?
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RESPONSES

  • Posted by Gail@PUBLISIDE on Accepted
    You need to get on-the-job experience and prove that you can, in fact, do the tasks you say you can. One of the best ways to gain that experience is via internships. If you want to prove your strengths in more than one area of marketing, you may have to do more than one internship.

    These student-like work situations typically don't pay much (some, not at all), but you won't be able to get your foot into the door unless you're willing to begin at the start of the walkway.

    During these on-the-job stints, increase and dedicate time each week to networking. In most businesses, it's not what you know from a book, but who you know in the industry.

    I always suggest that people who know their career goals pursue internships as early as their freshmen years in college. In today's market, however, eager workers and fresh ideas are welcome from all age workers.
  • Posted on Accepted
    I came across the same situation as you describe above. The best way to get into branding as most companies looks for a classical marketing career path. for a branding position. Along the way, we need a job so we take a sales position or customer service and it is difficult to get into the branding/marketing side of tradiitonal organizations.

    I would suggest finding an entry level position with a large/medium size company that has a well known brand to a couple of years of experience under your belt. Once you gain some training and experience, it should be easier for you to gain more senior positions. Additionally, if you are still in school ,get an internship with a large company, which can also help you create an opportunity for you if they like you.

    Good Branding!
  • Posted by Jay Hamilton-Roth on Accepted
    If your existing company sees you as someone valuable to them, approach your manager for guidance and/or seek mentorship within the company. Leverage the fact that you're already inside a corporation to learn more and do more than your existing job description.
  • Posted by Gary Bloomer on Accepted
    Dear 1234.dude,

    "What knowledge/qualifications/skills/certification do you need to start out in Branding?"

    You have an MBA in marketing and work experience in customer service. Hmm. My advice is to forget about qualifications and skills for the moment because people aren’t buying those things, you are.

    What’s of far greater use to your prospective employers and clients is how much you’ll turn your attention to expanding your knowledge about relationships and meeting people’s needs (and more critically, your UNDERSTNDING of that knowledge, which in turn will lead to wisdom) and your skills, instincts, and gut feelings, and in figuring out what’s best for the client and his or her customer.

    You might want to leverage your work experience in customer service but reinvent yourself a little by brushing up on how people formulate their notion of what a brand is to them and what it means based on their experiences with customer service.

    Ask yourself how can you use what you’ve learned to reposition yourself to make your abilities of greater use in branding? To many people, the notion of dealing with “customer service” is somewhat akin to taking a bath in boiling oil. Why? Sigh! ... because alas, many companies have still not grasped the idea that customer service is about fulfillment, not frustration. Consider realigning your customer service background so that it reinforces the concept of customer fulfillment. I urge you to consider this because without fulfillment, branding is just a fancy way of saying “wrapper”, or “box”.

    You mentioned you’re creative. Good for you. Sadly, I have a smidgen of bad news for you old boy. As a designer, copywriter, art director, and marketer with the best part of 25 years of hard knocks behind me, I feel it’s my duty to tell you that in branding, creativity is often over rated. A good many people think that by putting a logo on a letterhead, or by redesigning a carton or wrapper that they’re “branding” something.

    Wrong, dear heart, quite wrong. Here’s why:

    1. Putting a logo on something is corporate identity.
    2. Branding does not take place in the real, physical world, so it’s not possible to put a label on it.
    3. If you want to be creative, consider becoming a designer.

    Regardless of your MBA, it's critical that you grasp one, vitally important concept, a concept I fear you will not like.

    Stop thinking about branding and begin thinking about meeting people’s needs, (which, by default, means sales).

    Oh, calamity! This cannot be, can it? Yes it can.

    How will you sell the things that meet those needs to the people with those needs? Until you answer this question you have no brand.

    Heresy? No, read on.

    For many people just entering the world of marketing, the scenarios of branding and sales are a bit of chicken and egg act, it’s unclear which comes first but surely, if they do one thing, the other will magically appear out of thin air, yes?

    Alas, it cannot be because the establishment of a lasting customer relationship doesn’t work like that. By concentrating on meeting people’s needs and by offering solutions, those people whose needs have just bee met become more inclined to buy again.
    But until someone buys something to solve a problem and a relationship is formed, nothing’s happened brand-wise.

    Branding takes place in people’s heads when a real need or
    pain point is met, matched, and solved by an outside element: meaning, when that element connects to that deeply felt need
    or desire.

    When that deeply felt need is met by the outside element, the offspring of that meeting is the brand. And from that point onward, every point of communication between the provider of the solution and the customer is the branding. This means every point of contact must support the solution, must reinforce the meaning of the relationship.

    It is upon this hill that you will make your stand and it is on this mound on which you will plant your colours (I can spell colours
    like that because I’m British).

    The other advice you've read from my fellow marketing colleagues is all spot on. Entry level positions. Work your buns off. Make yourself an authority. Be authentic. All, right on the money. You will NOT begin at the top. It takes hard work, toil, commitment, luck, and sweat to earn your daily bread.

    But note this and note it well:

    When you present, be creative and hit people’s emotional hot buttons. All effective marketing appeals to emotion and desire and all effective branding is such because it forms the bond between the need and the solution in the prospect’s mind, in their world of emotion and desire.

    Got that? No? Read it again.

    Nail this one point in your presentations and you’ll shine. Keep nailing it and you'll rise through the ranks and you'll never be out of work.

    Good luck to you.

    Gary Bloomer,
    WIMINGTON, DE
  • Posted by matthewmnex on Accepted
    Great post from Mr.Garybloomer :)

    1234.dude, please give your MBA to Gary :))) he earned it in just this one post.

    If I may be so bold, I would like to add a little something of my own on the topic of 'branding'.

    I hope Gary you will appreciate and agree :)

    Let's go back to basics - From where dd the word BRAND come.

    A brand was formed (usually a letter or symbol) from bent steel, heated in the fire and literally BURNED onto the skin of cattle, swine and sheep etc. (livestock). It was done to clearly identify ownership of the livestock.

    If you can try to imagine what it must feel like to be 'BRANDED', to be literally burned with a hot branding iron, then I am sure it will conjure up some strong emotions.

    Not only the physical pain but the mental torture that goes with it. You would remember this incident for the rest of your life because a). you will bear the physical scar and the accompanying mental scar.

    That is exactly what branding is all about.

    The goal is to create a symbol that once people are touched by it, it will remain in their memory for a lifetime. it will conjure for them not only a mental response (in the head as Gary saya) but also a viceral response (in the stomach ). As a sales professional, I can tell you that people rarely buy with their heads in the real world, they buy with their GUT.

    So branding is really as simple as that :)

    The difference is that instead of an instead Brand Mark on the buyer, it takes time. Lot's of time for users to become familair and comfortble with a brand.

    The burning in process, is done by repetition over time rather than with a one shot jolt (in most cases).

    Now dear 1234.dude, stop whining that no one will hire you and ask yourself 'Why will no one hire me ??'

    Get out of your head and start using your GUT a little more and start selling yourself.

    Good luck.

    Matthew
  • Posted by SteveByrneMarketing on Accepted
    first you need a better brand name than 1234.dude

    Dan Schawbel was a young guy who just made it happen. Nothing is stopping you from creating "your brand" with lot's of content and web distribution.

    Check out Dan's site:
    https://personalbrandingblog.com/

    good luck,

    Steve
  • Posted by Gary Bloomer on Member
    Dear 1234.dude,

    Hello again.

    Seared. Imprinted. Etched. Chiseled. Carved. Tattooed.

    Here's an exercise for you that you will, if you are wise,
    take on and learn from.

    I ask that you copy each one of the powerful, one-word sentences at the beginning of this post by hand, and that you do so at least 100 times. Dickensian? Perhaps. But bear with me.

    Once you've completed this exercise you might then begin to understand, love, and to know the meaning of branding. Because, as Matthew brilliantly points out, to brand is to burn into living memory.

    Good brands solve problems. Great brands change lives.

    Bear in mind that brands have been used to thrill, enlighten, give hope, please, and inspire. But brands have also been used to control and frighten people: the NAZIs highjacked the swastika, turned it 45 degrees, and converted it into a brand that terrorized millions.

    But as you've already learned (I hope), the logo is not the brand. Nor is it the product, the advertising, the packaging, or the price that’s the brand. It's what the sum of all these things stand for, it’s what the product allows the user to do, it’s how the use of the product or service makes the buyer feel feel, what it makes them believe, and what it makes them want to do that’s the brand.

    The brand is everything the emotions, feelings, and reactions that the mark and its brethren instill.

    In neurology, the more a stimulus is connected with an acquired
    or a learned response, the more the neurons connected with that response link together into what’s known as a neural network.

    The more the stimulus is repeated and interacted with, meaning, the more frequently the stimulus is connected with a message or feeling, the stronger the neuro-chemical connections and bridges within that neural network become.

    To the busy Mom grocery shopping in Nebraska after work, the person you’re aiming your message at, she’s completely oblivious to the neuro-chemical connections your brand is giving her and the bridges that form her neural networks.

    She just calls them memories.

    There's a nice analogy from a British creative on the ways people form their opinions of a brand, I forget who said it, and here, I'm paraphrasing, but regardless it's simply brilliant.

    People build their picture of a brand in the same way a bird (I'll use a sparrow. I like sparrows) builds its nest: the sparrow flits around from here to there and it's spring, see, so it's found a mate and it's building a nest. So, the sparrow grabs a bit of string from here, a twig from there, a piece of fluff from over there.

    Anyway, you get the picture. So, with luck, perhaps now you see the reason for the exercise above.

    Get out there and give 'em hell.

    Gary Bloomer
    Wilmington, DE, USA
    mr.garybloomer


    P.S. And Randall Montalbano and Matthew Edmunds? Gentlemen, you are way too kind and your words of support mean more than you could ever know. Thank you both.

  • Posted by Bill Schick on Accepted
    I have a small suggestion. There are TONS of non-profits and volunteer-based organizations that are dying for skills like yours. Do some projects for them to test what you "know" from school. Also, just do your best. They get help they desperately need, and you start to accumulate experience you can market.

    Good luck!

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