Looking to get up to speed on a topic fast? Join us for a full-day, intensive workshop this October 12 in Boston.

Happy customers can increase your company's revenue in the long run. So, here are some ideas for turning passive customers into happy ones.

"The more important component of a happy customer is providing friendly and timely customer support," states Ninja Metrics in the following infographic.

So, what is considered timely?

Some 41% of all customers expect a response within six hours. However, only one out of three companies responds within that timeframe.

Customers also like to engage with companies. "Companies that engage with customers can see a 240% boost in revenue," states Ninja Metrics.

To find out what else you can do to change passive customers into happy ones, check out the infographic:

Sign up for free to read the full article. Enter your email address to keep reading ...


image of Verónica Jarski

Veronica Jarski is managing editor at Agorapulse and a former editor and senior writer at MarketingProfs.

Twitter: @Veronica_Jarski

LinkedIn: Veronica Jarski