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Happy customers can increase your company's revenue in the long run. So, here are some ideas for turning passive customers into happy ones.

"The more important component of a happy customer is providing friendly and timely customer support," states Ninja Metrics in the following infographic.

So, what is considered timely?

Some 41% of all customers expect a response within six hours. However, only one out of three companies responds within that timeframe.

Customers also like to engage with companies. "Companies that engage with customers can see a 240% boost in revenue," states Ninja Metrics.

To find out what else you can do to change passive customers into happy ones, check out the infographic:

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ABOUT THE AUTHOR

image of Verónica Jarski

Veronica Jarski is managing editor at Agorapulse and a former editor and senior writer at MarketingProfs.

Twitter: @Veronica_Jarski

LinkedIn: Veronica Jarski