Happy customers can increase your company's revenue in the long run. So, here are some ideas for turning passive customers into happy ones.
"The more important component of a happy customer is providing friendly and timely customer support," states Ninja Metrics in the following infographic.
So, what is considered timely?
Some 41% of all customers expect a response within six hours. However, only one out of three companies responds within that timeframe.
Customers also like to engage with companies. "Companies that engage with customers can see a 240% boost in revenue," states Ninja Metrics.
To find out what else you can do to change passive customers into happy ones, check out the infographic:
Continue reading "Five Ways to Create Happy Customers This Holiday Season [Infographic]" ... Read the full article
MarketingProfs provides thousands of marketing resources, entirely free!
Simply subscribe to our newsletter and get instant access to how-to articles, guides, webinars and more for nada, nothing, zip, zilch, on the house...delivered right to your inbox! MarketingProfs is the largest marketing community in the world, and we are here to help you be a better marketer.
You may like these other MarketingProfs articles related to Customer Relationships:
- Boost Your Sales With Strategic Gifting [Infographic]
- How to Use Empathy in Your B2B Brand Storytelling
- The Role of Customer Empathy in the Future of Marketing
- How to Offer More Value to Your Crisis-Stricken Customers [Infographic]
- Planning Your COVID-Related Communications: A Flowchart [Infographic]