Now that we've recovered from the most recent holiday season, it's time to start looking at what went right with the retail shipping experience—and what could be improved.

Convey, a company specializing in improving shipment delivery, reviewed shipments across its customer base from the 2016 holiday season, and included some of its findings in an infographic.

More than half (51%) of holiday shopper feedback was negative, and 94% of shoppers blamed the retailer when things went wrong, the analysis found.

Furthermore, approximately 10% of packages were in some form of distress at any given time in the shipping process, according to data the infographic cites.

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ABOUT THE AUTHOR
image of Laura Forer

Laura Forer is a freelance writer, email and content strategist, and crossword puzzle enthusiast. She's an assistant editor at MarketingProfs, where she manages infographic submissions, among other things.