Real-World Education for Modern Marketers

Join Over 600,000 Marketing Professionals

Start here!
N E X T
Text:  A A

Customer Service Agents and Chatbots: A Beautiful Relationship [Infographic]

by   |    |  1,393 views

Chatbots are everywhere these days. Sometimes you may not even know that you're chatting with one. So what does that mean for customer service agents—and for customers?

According to an infographic produced by Aspect Software based mainly on the company's 2017 Agent Experience Survey, the customer service solution most preferred by customers is an agent-chatbot combo.

That way, chatbots can handle the easy questions that customers want quick answers to, leaving agents available for the more difficult questions.

What's more, by focusing on the complex questions, 79% of agents believe they will improve their skills, and 72% say they will feel like they are making a bigger impact in the company, says the infographic.

What's the right agent-chatbot ratio for your brand? Check out the infographic to see how you can incorporate both to give customers what they want:



Join over 600,000 marketing professionals, and gain access to thousands of marketing resources! Don't worry ... it's FREE!

WANT TO READ MORE?
SIGN UP TODAY ...
IT'S FREE!

We will never sell or rent your email address to anyone. We value your privacy. (We hate spam as much as you do.) See our privacy policy.

Sign in with one of your preferred accounts below:

Loading...

Laura Forer is the manager of MarketingProfs: Made to Order, Original Content Services, which helps clients generate leads, drive site traffic, and build their brands through useful, well-designed content.

LinkedIn: Laura Forer

Rate this  

Overall rating

  • Not rated yet.

Add a Comment

MarketingProfs uses single
sign-on with Facebook, Twitter, Google and others to make subscribing and signing in easier for you. That's it, and nothing more! Rest assured that MarketingProfs: Your data is secure with MarketingProfs SocialSafe!