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Providing a great customer experience is essential to reducing churn and driving repeat sales.

So, how can you ensure you're delivering an experience that meets—or even exceeds—expectations?

An infographic (below) from Notify Visitors looks at ways to improve customer experience.

Specifically, it explores 10 proven tactics: social listening, ensuring consistency, personalization, streamlining purchasing, resolving issues, creating email workflows, onboarding, lead nurturing, reducing churn, and rewarding loyalty.

Check out the infographic:

10 best tactics to improve customer experience infographic 

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ABOUT THE AUTHOR

image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji