Some 61% of US consumers say they feel comfortable with having conversations with AI-powered customer service systems (e.g., chatbots or voice assistants).
That's according to a survey conducted in November 2025 by Adobe Express of 1,005 consumers in the United States.
An infographic (below) covers key findings from the research.
It looks at overall comfort with AI-powered customer service tools and explores how comfort levels vary by generation and the customer service situation.
Check out the infographic:
