Question

Topic: Student Questions

Restaurants Chain

Posted by Anonymous on 2/22/2006 at 2:15 PM ET 50 Points
Dear Experts.

Our lecturer gave us a customer satisfaction survey output from restaurants chain; the data contain 3 variables only.
1-Branch code: A, B, C, E and D.
2-Meal Type: Breakfast, Lunch and Dinner.
3-Type of Complaint: Friendly service, Relaxing atmosphere, Timely service, Daily Special, Meal Appearance and Food.
Also I have the number of Complaints from Jan-2004 till Sep-2005, but it is unclassified according to the data above.
First I will try to see if the rate of complaints varies based upon branch or meal type against the type of complaint.
The sample size is 156, classified within the branches as below.
E=47, D=46, B=25, C=22 and A=16. No equality.
My question is, are the results will be biased because 60 % from the data came from E and D only?
Also with respect to the meal type 45% from the data represent the lunch meal.
Shall I continue?


Thanks.
Al Obaidi.
To continue reading this question and the solution, sign up ... it's free!
SUBSCRIBE
Or, SIGN IN

RESPONSES

  • Posted by Deremiah *CPE on 3/3/2006 at 9:09 PM Accepted
    omarfdawood,

    the way this works for students is you are supposed to provide what you believe are the answers to the above question.

    Come on take your best shot at these and then all of our other marketing professionals will pitch in and guide you towards your answer. Our job is to GUIDE YOU, not GIVE YOU the answers.

    In other words if we give you the answers you learn nothing. If we guide you toward the answers you provide your brain with the necessary exercise it needs in order to keep it functioning properly and eventually YOU WIN because you get smarter and you learn how to research out your own answers. Now that's a good thing for you. Is there anything else I can do for you?

    Your Servant, Deremiah, *CPE (Customer Passion Evangelist)

    PS
    that's one reason why your questions are not being answered.
BACK TO TOP

Post a Comment

Related Discussions

Community Info

Top 25 Experts
(Student Questions)