Know-How Exchange : Student Questions

I agree with mc. Depending on the nature of the business, the balance advantages/disadvantages change. However, keep in mind the following. Sales are often stressed by their schedules, and doing customer service at the same time just adds a lot of stress to their already busy days. Never the less, I believe they should always be involved in CS. To take this pressure off their shoulders, you could set up a customer liason person that deals with general enquiries and supplier relations. The asnwers to the queries are then forwaded to the sales who can forward them to the clients.

Hope it helps,

Davide Pasini