Question

Topic: Research/Metrics

Is There Research / Info On Km Impact On Revenue?

Posted by Anonymous on 8/25/2004 at 3:40 AM ET 125 Points
I am currently working on establishig the relationship between Investment in Knowledge Management and the Impact on Revenues / Sales.

Would appreciate a line in response.

Thank You.
CK
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RESPONSES

  • Posted by Chris Blackman on 8/25/2004 at 4:18 AM Member
    Phew... Big topic... What kind of industry is this in?

    Usually critical issues include data flow and handling, alignment of data use and conversion into information and subsequently knowledge throughout the business units.

    ROI occurs through reduced multiple handling, single point storage, GUI based access and controls over who can see, touch, change information, automated report production, etc.

    Give us a few more clues about the type of business and the problems it faces and maybe we can be a bit more targeted.

  • Posted by ReadCopy on 8/25/2004 at 6:53 AM Member
    I have no direct exposure from a sales persepctive, we use KM to assist back office processes ("Who can I contact about?", "When will premium-widget be launched?" etc) rather than sales, and it seems to work well.

    I always find the CIO a useful source of information for IT projects.
    https://www.cio.com/research/knowledge/

    Good Luck
  • Posted on 8/26/2004 at 11:26 PM Member
    Are you looking for 'case study' type information or more academic empirical studies. This is a hot topic within univesrities at the moment, so there is quite a lot of info around. I can provide a trail of evidence from these sources if required...
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