Question

Topic: Student Questions

Thesis: (in) Or Formal Appraoch For Business???

Posted by Anonymous on 5/10/2013 at 1:18 PM ET 25 Points
Hello!

I am trying to find articles on client communication and when to be formal or informal.
I have searched the internet for a couple of days now and cant seem to find anything.
It's for a professional business yet their client communication is formal at first and then slowly becomes informal yet I would like to have an article to back up this theory.

I hope someone can help me.
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RESPONSES

  • Posted on 5/10/2013 at 5:28 PM Accepted
    I'd expect your thesis to apply in some cases/industries and not in others. "Professional business" is pretty general. You'll need to get specific if you want relevant articles.
  • Posted by Moriarty on 5/11/2013 at 4:09 AM Accepted
    "It's for a professional business" we need to know more if we are to really help here. In our modern day and age, customers and communications often take second place to making profits. In Germany clients are treated almost as an annoyance (!!) - after all, why communicate with them when they buy from you anyway?
  • Posted on 5/11/2013 at 5:04 AM Author
    They are a tax consultancy company.
  • Posted by Moriarty on 5/11/2013 at 5:46 AM Member
    A close friend of mine is a tax consultant - he's also a university lecturer too. His abilities in communicating I would describe as "weak". He has a job, and does it. He doesn't even think about what his communicative abilities are - it's a little like getting people to think about the way they think!

    None of which helps, does it?

    Try Googling the following - it gave me 22 results,

    "tax consultant" "effective communication" "research study"

    it's better than the awful jobs and spam you get from Googling tax consultant communication.

    Does this help point you in the right direction?
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