Question

Topic: E-Marketing

Advertising As % Of Sales?

Posted by Anonymous on 125 Points
I've operated internet stores since 1997. Now the cost per click of search engine advertising is getting bid up to a level that's crazy.

I'm thinking that 1% to 3% of sales is all I can afford to pay for sending me customers.

Our margin is 45%. Our average sale is $60.
Our conversion rate is 1% to 3%.

There are a ton of sites & search engines trying to charge me as much as 40 cents for sending me a customer.

My math works like this: 40 cents x 100 customers is $40. In a best case situation, I will get 3 sales from these 100 customers. This translates into income of $180. $40 advertising costs on $180 sales is crazy. My overhead excluding advertising is 35% of sales. This translates into $63.00 My margin is $81.00 & my overhead is $63. This leaves me $18.00 margin and it costs me $40 advertising. This means I'm losing my rear end paying this marketing cost.

Am I the only retailer who has done the math? How can any retailer afford to pay this much advertising expense?
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RESPONSES

  • Posted by Carl Crawford on Member
    Please keep in mind I am only a first year marketing student.

    1 to 3% seems a bit low for a conversion rate, you might want to post your website for a free website critique.( I might be wrong)

    Is the 1 to 3% conversion rate with or without internet advertising? The reason you would want to advertise on search engines is get better prospects not More

    If you have already started using the pay per click ads then you might want to think about optimising for some different words.

    You might want to put $40 in a pay per click account and use a few words, then see how much business you get from those key words, i am sure it will be better than 1 to 3%.

    The main one you want is Google, the maybe yahoo and msn and a few local search engines.

    I am sure you are not the only one to have done the math.

    Carl Crawford
  • Posted by ReadCopy on Accepted
    If you are asking about a "rule of thumb" (RoT) marketing budget, then the minimum should be 1 percent of sales.

    I personally hate RoT, and think that a marketer is better prepared to construct a detailed 12 month marcoms plan, list the activity, the rational, the benefits, the cost and ROI.

    You can they see exactly how much you need and if you need to cut an activity, because of budget cuts, what you will lose.

    I hope that this helps.
  • Posted by ReadCopy on Member
    btw, I agree completely with thinkmorâ„¢, do not think of this 40c to attract a customer as 40c just to sell them something. This is where you can start a deep and meaningful relationship with that customer, which means the next time they visit and buy something it hasn't cost you the 40c, and when they tell all their friends how wonderful you are it hasn't cost you 40c.

    Good Luck :-)
  • Posted by Inbox_Interactive on Accepted
    Without knowing all the details of your business, I think your biggest problem is that your costs are very high relative to your revenue.

    You've stated that CoGS is 55% and that overhead is 35%. Setting aside the discussion that overhead *should* come down as a percentage of sales as revenue increases (at least in the short run), this means that 90 cents from every dollar you take in is already spent before you do any marketing or advertising.

    I don't know your business, but this sounds pretty thin to me, especially if your plan is to earn a profit on the initial sale. If all you have is 10% to play with and you spend, say, 5% of your revenue on marketing and advertising, you have only a 5% pre-tax profit. If you're a wholesaler, that's great, but as a retailer (presumably) you should probably be aiming for more. That's just not a lot of wiggle room in case something goes wrong.

    If these costs are set in stone, then there's only one way for you to make this work and earn a semi-decent margin: You have to get the conversion rate up.

    To do this (and this is obvious, I know), you need to focus on (1) bringing less but higher-quality traffic to your site and/or (2) converting a higher percentage of the traffic that arrives.

    How you do that is outside the scope of a bulletin board (especially the first one--take the advice you got an go to Wordtracker), but you might get some advice on the second one here if you provide some links.

    Unless you're a one-product company, you should be sending people to specific pages on your site that are relevant to the search terms/results that they clicked. For the most part, if you are sending people to the home page, you are wasting your money.

    Don't be shy about giving URLs, etc. This place is 100% "knucklehead free," meaning no one's going to go to your site and pages and make you sorry for sharing them in a public place. While very few other forums meet that test, this one is very safe and helpful.

    I can guarantee that you'll get some great feedback.

    Hope this helps.

    Paul
  • Posted by Peter (henna gaijin) on Accepted
    I agree - your conversion rates are not out of line.

    Your math definitely makes it sound like the PPC advertising is not the route to go. Then next question is, what other options do you have?

    Some thoughts:
    - Will reducing the price you pay to a number that works (even though you get a lower ranking) still bring in customers?
    - Are there other places you can advertise that are most cost effective?
    - Are you capturing email information from customers, and their permission, so that you can start sending them emails promoting your products and specials you may have?
  • Posted by Carl Crawford on Member
    Why don't you use the search past questions link https://www.marketingprofs.com/ea/qst_search.asp
    there are TONS of questions and answers there.

    You also might want to get a premium membership to KHE they have some GREAT articles on SEO ( it is worth the $5 for one month).

    I can send you some ebooks about SEO (or give you some link to get them because some are 60 to 100 mb PDFs!!!!!)

    Carl Crawford

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