Question

Topic: E-Marketing

Publishing Articles About B2b Sales And Marketing – Question 4 Of 4

Posted by Anonymous on 250 Points
This is the final question in a series of four. Please see the first three in the series for the background and (great) answers so far:

Question 1 of 4 - recognised opinion leaders
Question 2 of 4 - new opinion leaders
Question 3 of 4 - improving the click-through

So far we've had some great advice about who to source content from (current opinion leaders and leaders of the future), and on how to improve click-throughs. Now, our final hurdle:

Problem 4 of 4: Our sign-up from forwards is woefull. We know that some members forward the articles to colleagues (because they often tell us when they reply) and we know that they get value form these articles. But we get too few subscriptions form email forwards. Most of our self-subscribes come from SEO.

When a member clicks through from the email they are automatically logged in so they can change their profile or unsubscribe. We suspect this might be an impediment, but our system (ASP-based and not super-flexible) can’t do anything clever like confront them with a “Hi, if you are Hugh Macfarlane, please click here, otherwise please click here to sign in”. Recently we have modified our emails so they don't log the user in at all, hoping this will help. Not much change yet.

We have an “email a friend” button on each page, but this is rarely used. We have a subscribe link in the footer of our email. This might be too discrete, but it is right next to the unsubscribe button which people seem to not have any difficulty finding (low unsubscribe rates, but one or two each month so we know people can find it).

Question 4 of 4: How can we encourage active forwards? We have done nothing to specifically encourage members to forward (yet), and need some proven (or original, off the wall) ideas to base any initiative on. The sort of members we have now (and want in the future) are reasonabley heavy folk: senior Sales and Marketing people and CEOs who are very interested in generating demand (managing their funnel). Specific experience-based suggestions would be most appreciated (we’ve got theory coming out of our ears already).

Thanks in anticipation, Hugh
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RESPONSES

  • Posted by Pepper Blue on Member
    Hugh,

    I haven't forgot about #3 yet, but moving on to #4, the magic word is "F*R*E*E.

    Give an incentive along the entire chain to both the forwarder and forwardee.

    Because they are senior level, how about a copy of your book? Autographed no less.

    Or a white paper, or series of white papers based on your book which would then hopefully lead to book sales.

    Or a combination of both, book to forwarders, white paper to forwardees.

    White papers are big, and Leaky Funnel is a great value prop so I would think this would be high demand.

    Lastly, it is good to always give a time-frame limitation with these calls to action such as "book/white paper offer only good until March 21st."

    Of course, come March 21st, you extend the offer due to "popular demand", but only until April 7th etc.

    Hope that helps.


  • Posted by Blaine Wilkerson on Accepted
    I was gonna say the same thing! When I was reading the question, I thought: "Give away a copy of your book or at least a significant discount! "

    Tim is right. The magic word is "FREE"! However, your publisher may not allow you to give books away. One of the many restrictions unknown to most authors (and readers).

    Just off the top of my head..perhaps you could offer a free "Leaky Funnel" marketing consultation for the few TOP Referrers. I'm not sure how you structure your billing, but perhaps you could waive your initial retainer to the winner(s). This, of course has potential to increase your revenue as well - should said company decide to hire you as a full/part-time consultant based on your ususal fees for "The Hugh MacFarlane Experience".

    They already subscribe to your newsletter, and you are a published author so perceived value already exists. C-level execs who read your newsletter religiously may jump at the chance to have you on board. Especially if the only cost consists of persuading some colleagues to sign up for a free newsletter!

    Several birds with one stone; more subscribers, greater exposure, potential revenue, and strengthen your brand. How much would it cost you again?

    -- Jett Enterprises

  • Posted by Blaine Wilkerson on Member
    Well, although I agree with Gerardo about improving the content ( see Pepper Blue's latest response to question #3), I hardly think what I suggested is a "bribe".

    Why are they subscribed to you in the first place? Maybe because they value your opinion and content? Therefore, isn't it reasonable to assume they just might view a free book or a "free consultation" from you to exist in some form of value?

    I wasn't suggesting a cash prize, or a trip to the Bahamas. Altough giving away your book was my initial thought, I followed through with ways to strengthen your value. Either way, whether you give away a copy of your book or your services...you are still promoting your brand.

    So how do you attract C-Level execs....especially without an incentive? Kick-ass content. If you fear a promotion would spoil value or view it a "bribing", then you are gonna have to give them a reason to like you by providing content they want to read. Again, see Tim Pepper's suggestion in #3.

    Good Luck Hugh!

    - Jett Enterprises
  • Posted by Blaine Wilkerson on Member
    Well, although I agree with Gerardo about improving the content ( see Pepper Blue's latest response to question #3), I hardly think what I suggested is a "bribe".

    Why are they subscribed to you in the first place? Maybe because they value your opinion and content? Therefore, isn't it reasonable to assume they just might view a free book or a "free consultation" from you to exist in some form of value?

    I wasn't suggesting a cash prize, or a trip to the Bahamas. Altough giving away your book was my initial thought, I followed through with ways to strengthen your value. Either way, whether you give away a copy of your book or your services...you are still promoting your brand.

    So how do you attract C-Level execs....especially without an incentive? Kick-ass content. If you fear a promotion would spoil value or view it a "bribing", then you are gonna have to give them a reason to like you by providing content they want to read.

    This could be a cultural difference. I am an "Capitalist", you are a "Colonialist". My views are based from a lifelong experience of how people respond on my side of the pond.


    Again, see Tim Pepper's suggestion in #3.

    Good Luck Hugh!

    - Jett Enterprises
  • Posted by Blaine Wilkerson on Member
    I don't know what happened, but my pre-edited version appeared as well, so read the one right beneath it...they are NOT identcal.

    Sorry Hugh!

  • Posted by Pepper Blue on Member
    First, what Hugh said he was looking for was a way to make his “Forward to Friend" feature more effective. It’s there, they work, he wants to make it work better – simple.

    All the naysayer ideas are good, but they don't directly answer his question, they are going off on a complete different tangent, giving possible solutions for a different area of strategy.

    Second, what's with the word bribe? How can you that posted this confuse "reward" with bribe?

    I’ll save you the dictionary definitions; you can all look them up on your own time.

    Are airline miles a reward or a bribe?

    Hotel points? Same question.

    The list is of course endless. Next time you are offered a good deal on something, will you consider it a bribe?

    If people like you and respect you/your business they will be more than happy to refer you to their friends. Giving them an easy way to do this ("Click here") and giving them an incentive (or reward, whatever) is just a nice way of saying thanks in advance, and in Hugh's case to keep delivering the value and get some viral marketing going.

    His target customers/subscribers and prospects are as he has said senior level decision-makers. Same targets that he wants his book or any other Leaky Funnel publications to fall into the hands of. So then what happens next?

    They read it and the refer it (read: make mandatory read) to their downline lieutenants and other staff. Then what happens? They order cartons of books from Hugh.

    Then they ask him to speak in front of their companies, and it grows and grows. Pretty much what I think he wants to accomplish in his current business life.

    Seth Godin has down this for years and he sells about a bazillion books a year doing this. BTW, he also gives away boatloads for free, or next to, or in the case of "The Ideavirus", free for PDF download. (now there's an idea!)

    Lastly, if you are just cutting, pasting, forwarding through your own email - which by the way, I myself do this more often than not, this is O.K.

    However, from a business owner/manager perspective if you encourage this and don't encourage using an enabled FTF feature on your pages you are foregoing the ability to track one of your main calls to action.

    As Michele said this means plugging in the "Forward" link or icon on multiple pages. No harm done.

    Just because you might not like a "Forward" feature and choose not to use them because of distrust or whatever doesn't mean that your friends don't want to make their own decision to subscribe and possible get "Full Value" of a newsletter, not just one article.

    Should you be making their decisions?

    You can't improve what you can't measure and in e-business you can't measure what you don't define.

    Defining specific metrics for measuring the success of online communications is a formidable task.

    The inability to identify proper criteria and meaningful statistics is a roadblock to the e-business world's capacity to determine the value of online communications and to further measure and improve these.

    Those companies that are successful in the near future will be those that embrace and enable methods to track and measure data in ways that allows them to deliver exactly what each and every customer and/or prospect wants.

    Hugh - the urgency of the call to action - putting a time limitation on it means that it will reduce the chance of sitting in their "To Do" folder, the idea is to spur them to "use it or lose it". Especially with "C" level, odds are slim they will go back and act.
  • Posted by Pepper Blue on Member
  • Posted by Blaine Wilkerson on Member

    DITTO

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