Know-How Exchange : Student Questions

1. The unique added value an organization offers customers through their operations.

2. The logical link between action and payoff that knowledge management must create to be effective; eg, customer intimacy, product-to-market excellence, and operational excellence [Carla O'Dell & C. Jackson Grayson].

www.balancedscorecard.org/basics/definitions.html

This question can be answered with a google search or a search of the past questions