It's framed as a discussion about business communication, but this week's episode of the Marketing Smarts Live Show and all the wisdom and banter contained therein could pertain to all walks of life, personal and professional.
"Start with the human to create the connection first before you move to content, data, support, or arguments.... If you start with 'here is what we do, here is how we do it, and here's why we do it,' you're marketing wrong," he says.
"You start with the why, then you go to the how; the what is last."
Communication is about reaching the human, and a big part of being human is making mistakes and humbling yourself.
"I'm a big fan of negative stories, of talking about where I've failed, where I've screwed up something so badly," Steve says. "Because it makes me human, it makes me fallible just like them, it proves I have messed up so many times."
Similarly, the enemy of good communication, explains Steve, is expertise: "Expertise for most marketers, most strategists, most salespeople is not your friend. It is potentially your enemy. It's great to have experience. Experience is vital....
"What [expertise] does, [however,] is it tends to put blinders on: 'I'm already good at what I do, therefore either nobody knows this better than me or I don't really need any help.'"
See and hear more of Steve Multer's insights:
Episode Details, Guest Information, and Referenced Links
Episode No. 47
- Live date: August 14, 2023
- Episode link: youtube.com/live/UHuFG6sL6Xo
- Original podcast episode: The Three Pillars of Winning Communication—Value, Passion, and Connection: Steve Multer on Marketing Smarts [Podcast]
Guest's social media profiles:
MarketingProfs resources referenced in the show:
- Neuroscience and Marketing Storytelling: Context Is Everything
- Four Facets of Strategic Storytelling
"In B2B News" article referenced in the show:
"From the #mpb2b Community" links referenced in the show:
Know someone who would enjoy it too? Share with your friends, free of charge, no sign up required! Simply share this link, and they will get instant access…
You may like these other MarketingProfs articles related to Communications:
- The Art of Interviewing: Four Tips for Conducting Engaging Podcast and Radio Interviews
- Decoding Effective Communication and Understanding Impactful Connection: Jason Harris on Marketing Smarts [Podcast]
- Discovering the Brain Science That Drives B2B Buyer Behavior: Nancy Harhut on Marketing Smarts [Podcast]
- The Top 10 Passive-Aggressive Workplace Email Phrases [Infographic]
- Four Questions to Ask to Ensure Marketing Messaging Success [Infographic]
- Why Marketing Needs to Cultivate Conversation and Community: Revisiting 'The Cluetrain Manifesto'