The report was based on data from a survey conducted in September 2016 of 1,062 adult consumers in the United States.
Half of respondents say they check online reviews of local businesses regularly, up from 33% in 2015.
Some 41% of respondents say they check reviews of local businesses occasionally, and only 9% say they never check.
Some 63% of consumers say they typically find reviews of local businesses via search engines; 37% go directly to review websites.
Some 90% of consumers say they read 10 reviews or fewer before they decide whether they can trust a local business; 68% of consumers read between one and six reviews to form an opinion of a business.
Some 58% of respondents say they pay close attention to the overall star rating when looking at the reviews of a local businesses; 47% pay close attention to the sentiment of reviews, and 41% pay attention to review recency.
About the research: The report was based on data from a survey conducted in September 2016 of 1,062 consumers in the United States.
Continue reading "How Consumers Find and Use Online Reviews for Local Businesses" ... Read the full article
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