Question

Topic: E-Marketing

Need To Contact A Live Person At Google And Yahoo?

Posted by Anonymous on 11/26/2012 at 2:30 PM ET 500 Points
Our company just moved to a new location, and I have been trying for two weeks to show our new address on Google and Yahoo, but so far I seem to be in a vicious cirlce of verifying, waiting 5 days, and then verifying again. I have tried calling both Companies but no help, I have sent emails through contact us, no help. We are not a small company either(Fortune 100) and can't seem to even get a live person on the phone. Any help someone could provide would be greatful as I am tired of jumping through hoops.

Thank you,

David
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RESPONSES

  • Posted by ricoramiro on 11/26/2012 at 3:13 PM Member
    Hey David,

    I've had success in the past using Google Groups. There are Google employees on some of the groups so you may get response pretty quick.

    https://groups.google.com/forum/#!overview

    What I do is type in my question in the search bar then look at the results.
  • Posted by SteveByrneMarketing on 11/26/2012 at 3:17 PM Member
    Yes, it is very frustrating to try to contact Google.

    I would try the executive assistants of key people in public relations and senior management. Call the main receptionist and ask for a "key executive's" assistant, be persistent and friendly. This has usually worked for me with other corporate giants, but it takes some time.

    Even Willa Chalmers, Investor Relations might help get you to the right person.

    Willa Chalmers
    Investor Relations
    +1-650-214-3381
    willa@google.com

    link to executive team:
    https://www.google.com/about/company/facts/management/#section-executives

    There are some other methods that work, please see my profile info if you would like to discuss.
  • Posted by Gary Bloomer on 11/26/2012 at 3:42 PM Accepted
    I feel your pain: customer service is about fulfillment, not frustration and really, I'd expect the two largest Internet companies on the planet to know this.

    I'd also suggest Google Groups. This link might help you:

    https://productforums.google.com/forum/?fromgroups=#!topic/business/snEBzTu...

    Here's a link that might help when contacting Yahoo:

    https://www.youcontactus.com/2011/06/how-do-i-contact-yahoo-customer-servic...

    One other point is that many (but by no means all) automated answering services are preprogrammed to transfer you to someone with a heartbeat is you do NOT press 1 for this and 2 for that ... and so on. This strategy has worked for me in the past when contacting one of the senior executives at Trump.

    Good luck.
  • Posted by Moriarty on 11/26/2012 at 3:47 PM Member
    I am afraid the others are right.

    The service from any of these is deplorable. You can throw in Facebook and Wordpress - pick a few of your own if you like.

    It is something you really need to be patient about.

    I would like to ask why the urgency? Have you no mailing list that would tell those who need to know? In any case, why is it so important? Just change it on your website and let Google et al go and stuff themselves.

    They care not for you or anyone. They care about profits. In my business as a copywriter I state that "if the question is about money, it is the wrong question".

    Moriarty
  • Posted on 11/26/2012 at 4:10 PM Author
    Thank you so much to everyone that repsonded, I think the Google Groups is a great idea to start with, I appreciate the help!

    David
  • Posted by darcy.moen on 11/27/2012 at 7:23 PM Member
    I think the only way to get a live person at Google is to jump in your car and drive to their head office.

    If you are in a big rush to update your address, go to Google Places and claim your listing. If you are NOT already listed, list yourself.

    Google places is a quick way to get updated n Google's directories. Once you have claimed your listing, you can update your address and all other pertinent information yourself.

    Because Google trusts its own in-house brands (Google Places is a division of Google), you'll find that updated information is shared rapidly within Google.

    Do the same with Bing/Yahoo.

    Hope this helps you.

    Darcy Moen
    Customer Loyalty Network
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