Question

Topic: Customer Behavior

Whose Future Do You Believe?

Posted by Anonymous on 7/10/2006 at 12:04 PM ET 125 Points
If you had the opportunity to interview/speak with ONE person whom you believe could accurately predict the future/future trend of customer behaviour …

Who would that be and why? B2B
Who would that be and why? B2C
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RESPONSES

  • Posted by Deremiah *CPE on 7/10/2006 at 1:42 PM Member
    Hey BevH,

    Hope you're having a great day!

    Did you know your link on your profile page is not linking us to your website? I'd love to check it out so please let me know what to do.

    And please share with us a little bit about what has sparked such an amazing question?

    BUSINESS TO BUSINESS PREDICTORS OF FUTURE TRENDS...
    First I would want to talk to the father of management guidelines Peter Drucker. Why? So glad you asked...I believe Drucker had some amazing insight into the Business to Business functions of organizations and how that impacted the customer. I also believe Drucker did predict the future trend of business on many levels and would inspire me to think a genius about the subject.

    BUSINESS TO CUSTOMER PREDICTORS OF FUTURE TRENDS...
    Secondly I would want to talk to the father of American business and a true genius in his own right, the inventor of Diplomatic relationships...none other than Benjamin Franklin. I know for me Dr. Franklin would have great insight into the problems/solutions of how to develop models for understanding the future trend of customer behavior. His intuition and insight would inspire us all to build upon his complete understanding of the value of developing great customer relationships and how this would affect customer behavior to the degree that it would allow us and inspire us to predict the trends of our customers. Remember our only real problem in life is our failure to be more creative than we’ve ever been. If you “Invent” your opportunity YOU WILL most definitely create your future. Is there anything else I can do for you?

    Your Servant, Deremiah, *CPE (Customer Passion Evangelist)
  • Posted by Deremiah *CPE on 7/10/2006 at 5:52 PM Accepted
    Hi BevH,

    you're right...our answers will reflect how we perceive the question. But questions are one of the essential ways to get to a more fuller and deeper understanding. Well here's another answer from a different angle.

    For my B2B answer I would welcome the opportunity to interview/speak to Jay Abraham. Why I believe it's obvious that Jay has a wealth of perspectives that would offer us valuable content from a B2B point of view. His ability to have experienced many levels of business industries would be valuable to how the customer relationship works in that arena.

    For my B2C answer I would welcome the opportunity to interview/speak to Geth Sodin...(I'm just joking)...but Seth Godin speaks to the heart of Business to customer behavior for many reasons. I believe his indepth understanding offers much foundation for being a wise intuitive commentator on where the future of the customer is taking us in the B2C arena.

    Well get busy BevH. I look forward to being involved with your forum on many levels. Is there anything else I can do for you?

    Your Servant, Deremiah, *CPE (Customer Passion Evangelist)
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