Question

Topic: Advertising/PR

Telemarketing, Closing And Comments

Posted by Anonymous on 125 Points
I'm working as a photographer, and have a contract with a national magazine that send me a list of customers that during registration expressed an interest in having their children's pictures taken.
I have drafted a script but as I have no experience in marketing I'd appreciate it if someone could give any input, and any advice on closing on an appointment:

Hi, It's Rob here, "new baby mag" has asked me to call you to talk about a free home portrait sitting with RjPhotography. Do you have a few minutes to talk now?

The offer involves our photographer coming to yours, setting up and taking a variety of shots and poses. They'll then load all the images onto their lap top so you can look through and choose your free image.
To continue reading this question and the solution, sign up ... it's free!

RESPONSES

  • Posted on Accepted
    Rob, I have a little sales experience, so maybe I can help a little.
    First, I'm wondering what they're thinking when you tell them who you are. Did they agree to have someone call them, or did they know that by checking that box that someone would call them? In other words, is this a call they requested or expected, or not? What I do know, of course, is that everybody wants pictures of their baby. So you know you have that working for you.
    Let's say, worst case scenario, it's a cold call. In my experience, most people will decide by the time you've said 5, 10, or maybe 15 words whether they want to hang up asap or not. It's a very short window. Your challenge is to get them to want to hear more, and quickly. A quick stab from me would be like, "Hi, on the sign up form for some magazine you expressed an interest in having professional photos of your new baby. I am a photographer and I am very experienced in baby photos. If you'd like, I could come to your home and make pictures. Then, if nothing else, you can have your favorite one as a free gift." And maybe as a closer, "Do you think you might be interested?" or, "If you'd like, we could look at a night next week."
    I've found that asking directly if they want to hear more causes an awkwardness when you request that they respond. Instead you could just pause briefly after the initial spiel to give them a chance to say no thanks.
    To really get it a good pitch, you'll have dive in and work it out as you go. Write yourself a little script (I've done this and it helped), and improve it after every call. You'll find what works best for your purpose and audience.
    And as you're working out your pitch, remember, hook 'em quick. Then they'll listen.

Post a Comment