Question

Topic: E-Marketing

Research - Who Creates E-mail In Small Orgs?

Posted by Dane Robbins on 500 Points
I'm searching for research to identify who typically creates/manages/designs e-mail marketing campaigns within small organizations. I've referenced MarketingSherpa's Email Marketing Benchmark Guide 2008 which reports small companies typically employ one (maybe two) full-time employees to handle e-mail marketing. I'm trying to find the distribution of job titles for this function in small business. Are the majority of the e-mail communications in small businesses designed/created by a marketing staff member, by a designer, or by IT/developers. I'm looking for the "in most cases" answer to this question.

Has anyone viewed research to this end? I'm looking for more formal statistics rather than anecdotal observations.
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RESPONSES

  • Posted by mlang on Member
    Marketing Sherpa has it just about right with 1-2 full time associates. I am the Marketing Communications person at the small B2B company I work for and in additions to others duties, I manage all the email marketing we do. I provide direction and copy to one of graphic designers who comes up with the finished look and executes the mailing.
  • Posted by mgoodman on Accepted
    Dane, I'm a little skeptical that you'll find a "hard" answer to your question because most of the research either (a) doesn't ask about the job title, or (b) offers a predetermined list of job titles which may or may not include the real job title of the person you're referencing. (And many will ignore the Other/Specify option.)

    Further, most of the research is with the person who makes the strategic decisions about email marketing campaigns, not necessarily the person who actually creates/manages/designs e-mail marketing campaigns.

    Can you tell us why you need this information? It may help us respond in a more helpful way. What are you going to do with the responses?

    If the answer is really important, you may need to commission some primary research among your target population.
  • Posted on Member
    I just got a copy of ePostMailer.com and I would recommend to anyone who needs to send out an opt-in email mailshot. Its the best free desktop based email marketing software I have used so far.
  • Posted by Dane Robbins on Author
    Hi Michael, thanks for your input. I'm doing some light research for a user interface we're developing. (I'm sorry, but I can't get into specifics). Primary research will probably benefit us more through usability testing and prototyping rather than identifying exact job titles. The information is still useful to know, if it exists, but I tend to agree with you that this is probably a difficult search.

    My experience with small business e-mail marketing is similar to others where the person responsible for marketing communications wears the hats of marketing manager, list selection manager, copywriter, designer, and scheduler. This is ultimately a conflict of roles because marketers are not necessarily designers or HTML experts; whereas many designers are more comfortable in print and not particularly suited for interactive environments where "pretty" and "functional" can at times be in light contrast with one another. I'm starting to see improvements in both the skillsets of the designers and marketers as well as an improvement to the overall approach to team-oriented e-mail marketing. That said, I was curious to find more formal evidence to support any trends that may/may not be taking place in small business with specific regard to job titles and e-mail marketing.
  • Posted by Dane Robbins on Author
    valencio82, thanks but I'm not interested in e-mail packages. best of luck to you.
  • Posted by telemoxie on Member
    You say you want some hard numbers? Here is a fun link...

    https://www.census.gov/epcd/www/smallbus.html#EmpSize

    Your question addresses small businesses. But what is a small business? As you can see from the link above, the vast majority of corporations in the United States have zero employees. As you can see, about half the people in the commercial workforce work for companies with 500 or more employees, and about half work for companies smaller than that.

    The vast majority of corporations who have employees have five or fewer employees, and I would be willing to bet that these corporations with five or fewer employees do not have one or two dedicated people for e-mail campaigns.

    I am not sure why you want this information, but I think you need to begin by better defining your target market. Just saying "small-businesses” does not provide much guidance.

    If I were desperate for this sort of information, I might try contacting a tradeshow which focuses on the marketing and asked them for a breakdown of the folks who attend (I am not a tradeshow expert, but I've seen breakdowns listing the number of people with each title...). I might offer some sort of a helpful book or white paper, promote the offer with Google ad words or something, and see who responds.

    I agree with the above posts if there is no one or two or three titles, and that probably we need more information about your ultimate goals (I realize you may not be couple sharing these in an open forum) in order to most fully address your question.
  • Posted by Dane Robbins on Author
    Dave, lighten up and show off in another forum. You're wasting my time.

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