Question

Topic: Customer Behavior

Client Retention

Posted by Anonymous on 12/6/2010 at 11:39 AM ET 50 Points
We have very well establish wellness company and want to market to our pre-existing clients only to regain their buisness. What are some ways to grab their attention again?
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RESPONSES

  • Posted on 12/6/2010 at 6:45 PM Accepted
    Why did they leave? You probably need to begin by understanding their decision process and why they stopped being clients, where they went instead, etc.
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