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Topic: Customer Behavior

Crm Business Analysis

Posted by Anonymous on 2/14/2012 at 9:52 PM ET 25 Points

What's CRM business analysis? And how can I initiate ideas, tasks and projects in support of the CRM business analysis?

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Posted on 2/15/2012 at 9:21 AM Author

If I launched a campaign for those customers who are at risk of leaving a company (Anti-Churning Campaign) is that can be considered as a project in support of CRM business analysis. If no, then can you give me examples related to marketing campaign department and that are in support of CRM business.
Posted on 2/15/2012 at 4:19 PM Author

Any help!
Posted on 2/15/2012 at 5:39 PM Author

It's quiet urgent
Posted by jacquleyn.joseph on 2/16/2012 at 11:55 AM Accepted

Yes and anti-churning campaign is part of CRM. CRM would also include many other items.

This link is basic definitions that might help you better understand CRM and how it works for your particular situation/reach.

https://www.businesstechnologyradio.com/MichaelsCRMTips/Tip6UnderstandingCR...

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