Question

Topic: E-Marketing

Mailchimp Recaptcha Issue

Posted by saratogahiker on 6/22/2018 at 6:44 PM ET 125 Points
I'm adding a MailChimp script to a website to allow visitors to subscribe to a mailing list. However, when the user goes to Submit their email address, they are supposed to receive a reCaptcha to confirm they're human. But it tries to display in a popup - and most browsers automatically disable popups from being displayed. I tested in IE and Chrome - blocked in both. This is absolutely not acceptable from a usability standpoint. I'm new to MailChimp, so... is there a way to make the test appear inline and not a popup? Or an alternative method to confirm they're human?
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RESPONSES

  • Posted by Peter (henna gaijin) on 6/22/2018 at 7:42 PM Member
    In this case, I wouldn't worry about the reCaptcha (assuming you an shut it off). Instead just send a welcome email, and if that email bounces, MailChimp should automatically remove the address from the list.
  • Posted by Jay Hamilton-Roth on 6/22/2018 at 9:09 PM Accepted
    Read: https://mailchimp.com/help/about-recaptcha-for-signup-forms/ and https://mailchimp.com/help/troubleshooting-the-embedded-signup-form/ for some suggested workarounds.
  • Posted by chiron34 on 6/23/2018 at 12:47 AM Member
    Just a tip in case you haven't come across this already. If you have a WordPress-based website, there is a useful plug-in called MailPoet that essentially works in the same space as MailChimp, but without a lot of the incidentals attached to MailChimp. I have been successfully using it for a while.
  • Posted by saratogahiker on 7/1/2018 at 2:53 PM Author
    Update... I reached out to MailChimp and they confirmed that huge usability issue is a part of how their script works. The response stated they would add it to a list of updates for a future version. I'm not sure how this is even acceptable for them. Anyhow...

    Peter, the main issue is that the bots will receive the sender's email address once they subscribe to the list - and then send spam.

    Chiron34 - it's not a WordPress site.

    Jay - I've read both of those previously, but they don't address the issue. They offer a less-than-ideal workaround, though, which I'm currently trying out.

    Thanks for the responses!
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