Question

Topic: E-Marketing

Looking For Spamcop Solutions

Posted by Anonymous on 4/1/2004 at 10:18 AM ET 125 Points
SpamCop has blocked my (highly) opt-in emails. My understanding is that this "volume-based" so-called "blocker" is placed on the Client's server at the Client's request.

However, if the Client gets too many from one IP, then SpamCop flags the IP and blocks the emails - regardless of whether the Client asked for the data.

SpamCop has no customer svc, 800#, help website, or help email, they simply advise you to look in their FAQ's or chat room and hope you find your question there.
Of course, this is outrageous. My learning has been that it is up to the Client to whitelist my IP's so that they are never blocked. But I deal with a lot of clients, and a lot of IP's.

Does any one have any real-life solutions, advice on dealing with SpamCop?
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RESPONSES

  • Posted by Pepper Blue on 4/1/2004 at 10:39 AM Accepted
    AprilGuy,

    You are not alone, this happens all the time, and it's not just SpamCop, there are many other blacklists out there.

    Some questions: Is your list double optin?

    Are you sending these through your server or through a third-party service provider?

    When you use a third-party (a services company that hosts and delivers your email marketing) they have "ways" of getting through to the blacklists.

    This is because they have full-time departments of people whose only job is to keep on the good side of the evil forces that block email.

    So, one recommendation is to go with a third-party, and if you are already, you can have your customer send their ISP a letter with all the IP addresses that your third-party uses with a request to put them on a whitelist.

    Your third-party provider should be able to provide you with this letter.

    Another solution is that given time (1-2 months) the blacklist may drop the IP and therefore no more block.

    The reality is that in some cases nothing will happen and one recourse is to get a new IP address.

    I hope that helps - I know it's a lousy situation, your customers want to get your email and they can't - it isn't right and the "system" definitely needs to be fixed.
  • Posted on 4/19/2004 at 12:28 PM Accepted
    Hi

    a thought - is there anything that you *can* get through the spam filter? Maybe a simple text email, with hyperlinks to web content. (& as suggested above, check the text emai's spam rating in advance.)

    This won't help if your IP address is blocked. If it isn't, then it may help you understand what it is in your email that is triggering the filters.

    Will Rowan
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