Companies are attracting an increasing number of consumers on Twitter, with brands recording an average of 43% increase in followers last year, according to a recent report from ExactTarget Marketing Cloud.
Four industries in particular significantly increased followers in 2013: technology and manufacturing (up 93%), retail and e-commerce (75%), CPG (55%), and financial services (55%).
Below, key findings from the report, which was based on data from 3.6 million tweets (paid and organic) sent in 2013 by companies in 15 industries.
Engagement Rates by Industry
- Consumers across all the examined industries gravitate toward tweets that include photos.
- Tweets containing photos receive 3.3 replies on average, compared with 1.7 replies on average for non-photo tweets.
- On average, nine consumers retweet a photo tweet compared with five for a non-photo tweet.
- Retail and e-commerce companies sent the most tweets (303K) in 2013 of any brands examined.
- Media and entertainment companies received the most replies on average (7.7) and retweets (23.6).
Engagement by Day and Time
- Tweets sent by brands on Sundays get most retweets and replies, on average, but companies tweet the least on this day, the analysis found.
- During the workweek, companies tweet the least on Mondays and increase volume as the week goes on.
- The highest volume of tweets occurred last year between 3 PM and 6 PM CST.
- The highest engagement rates occurred between 9 PM and 12 AM CST (4.9 replies and 27.3 retweets, on average).
About the research: The report was based on data from 3.6 million tweets (paid and organic) sent in 2013 by companies in 15 industries.
Continue reading "Twitter Benchmarks by Industry" ... Read the full article
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