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Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam.

The report was based on data from a survey of 1,001 people in the United States age 18 years or older who are employed in office environments.

Some 15% of workers say a bad customer service experience would prompt them to never again deal with a company; 44% say two bad customer service experiences would make them cut ties; and 23% say three incidents would be their breaking point.

Three-quarters of US workers say they have at least one good customer service experience each month; 42% say they have at least one bad customer service experience each month.

Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are likely reach out after a bad experience.

Check out the infographic for more findings from the report:

About the research: The report was based on data from a survey of 1,001 people in the United States age 18 years or older who are employed in office environments.

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ABOUT THE AUTHOR

image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji


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