Consumers expect to be notified quickly by retailers when there is an issue with their shipment or when their delivery date changes, according to recent research from Convey.

The report was based on data from a survey of 1,500 shoppers.

Most (93%) respondents want to be alerted if there is an issue with the their shipment; 95% expect to be alerted if their delivery date changes.

Some 41% of consumers expect to be notified immediately if there is a delivery issue. Half of respondents say they prefer to be contacted by retail brands via email about deliveries; 21% prefer to be contacted via text message.

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ABOUT THE AUTHOR
image of Ayaz Nanji

Ayaz Nanji is an independent digital strategist and a co-founder of ICW Content, a marketing agency specializing in content creation for brands and businesses. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji