The report was based on data from a survey of 1,500 shoppers.
Most (93%) respondents want to be alerted if there is an issue with the their shipment; 95% expect to be alerted if their delivery date changes.
Some 41% of consumers expect to be notified immediately if there is a delivery issue. Half of respondents say they prefer to be contacted by retail brands via email about deliveries; 21% prefer to be contacted via text message.
Check out the infographic for more insights:
About the research: The report was based on data from a survey of 1,500 shoppers.
Ayaz Nanji is an independent digital strategist and a co-founder of ICW Content, a marketing agency specializing in content creation for brands and businesses. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.
LinkedIn: Ayaz Nanji