The report was based on data from a survey of 1,500 shoppers.
Most (93%) respondents want to be alerted if there is an issue with the their shipment; 95% expect to be alerted if their delivery date changes.
Some 41% of consumers expect to be notified immediately if there is a delivery issue. Half of respondents say they prefer to be contacted by retail brands via email about deliveries; 21% prefer to be contacted via text message.
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