Please accept all cookies to ensure proper website functionality. Set my cookie preferences

Consumers expect to be notified quickly by retailers when there is an issue with their shipment or when their delivery date changes, according to recent research from Convey.

The report was based on data from a survey of 1,500 shoppers.

Most (93%) respondents want to be alerted if there is an issue with the their shipment; 95% expect to be alerted if their delivery date changes.

Some 41% of consumers expect to be notified immediately if there is a delivery issue. Half of respondents say they prefer to be contacted by retail brands via email about deliveries; 21% prefer to be contacted via text message.

Check out the  infographic for more insights:

About the research: The report was based on data from a survey of 1,500 shoppers.

Sign up for free to read the full article. Continue reading "The Keys to Successful Shopper-Retailer Delivery Communication [Infographic]" ... Read the full article

Subscribe today...it's free!

MarketingProfs provides thousands of marketing resources, entirely free!

Simply subscribe to our newsletter and get instant access to how-to articles, guides, webinars and more for nada, nothing, zip, zilch, on the house...delivered right to your inbox! MarketingProfs is the largest marketing community in the world, and we are here to help you be a better marketer.

Already a member? Sign in now.

Loading...

ABOUT THE AUTHOR

image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji


MarketingProfs Partner