The report was based on data from a survey conducted in February 2019 among 1,011 consumers.
Half of respondents say they follow brands on social media to learn about products/services, and 48% follow brands on social media to be entertained.
Some 40% say they follow brands to stay up to date on company news; 38%, to learn about promotions/discounts; 36%, to connect with similar people; 36%, to be inspired; and 35%, to be educated.
Consumers say the main reasons they unfollow brands on social media are because of poor customer service (56% say so), irrelevant content (51%), too many ads (43%), too many promotional posts (35%), and talk about politics/social issues (34%).
Consumers say they are most likely to like and share brand posts on social media that entertain and inspire:
About the research: The report was based on data from a survey conducted in February 2019 among 1,011 consumers.
You may like these other MarketingProfs articles related to Social Media:
- The Content That Marketers Want From Social Media Creators
- Generation YouTube: The Social Media Habits of US Teens
- Instagram Reels Benchmarks for 2022 [Infographic]
- How to Build a LinkedIn Employee Advocacy Program That Doesn't Fall Apart
- 25 Twitter Marketing Tips That Actually Work [Infographic]
- Why and How Businesses Engage in Social Media Listening