Question
Topic: Customer Behavior
How To Increase Self Payment By Data Customers
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Photon customers have to make their payments within 18 days of bill generation however currently we are trending a high Non Payment - Gross barring. This results in customer dissatisfaction, revenue loss, and increase in data decay, apart from possible movement to bad debt bucket. The gross debt bucket needs to come down to < Less than 5% Any innovative ideas how this can be a win - win situation for both customer as well as the business by retaining customers & yet getting payments on time.