Question

Topic: Customer Behavior

Unprofessional Or Too Sensitive?

Posted by Anonymous on 5/13/2005 at 11:23 AM ET 50 Points
I mistakenly sent a sponsorship proposal addressed to the wrong person, and to top it all they are from competing drug companies. However, one is a vitamins while the other is an over the counter med for hyperacidity. Another thing is that they don't have a vitamin in their products.

I got a tongue lashing from the brand manager and telling me since it seems I am close to the other person I then ask him to sponsor my event. He told me I'm very unprofessional and bullying me that if ever that happens again he will immediate delete my email without reading it.

Of course I apologized and promised not to do it. But I'm only human and when theres much pressure at work I am not sure it wont happen again.

This person is new in the company and I could readily sense that he's a different breed. We never had problems with the former manager who gave us a project (which up to now we are still implementing) worth $10,000 and when converted to our monetary unit is a relatively large amount. That is after she tried our services for $2,000 and I believed she was satisfied hence the repeat with a bigger budget.

Although I was honestly sorry, I cant still get it out of my mind. My impulse is to write him a letter and send billing for their sponsorship of our other past events. Actually we still have other upcoming events wherein he showed signs of interest. I plan to send them to him with a note IF YOU ARE STILL INTERESTED

Would my plan be ok or just let it run a normal course, IF THEY JOIN, THEN THAT WOULD BE FINE, IF NOT, SO WHAT!!!!

Need some advice please. In reality never had any marketing subject taken in college. My course is too distant from my line of work today.

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RESPONSES

  • Posted by mgoodman on 5/13/2005 at 10:36 PM Accepted
    Move on. Drop the subject. And try to do something that he will see as going beyond the call of duty. Demonstrate through your actions that you're really quite professional and willing to go the extra mile for him. Kill him with kindness, professionalism, and dedication to your job.

    You've already come clean and accepted responsibility for your mistake. If he won't accept that, it's his problem, not yours. Your role should be to give him your best efforts and exceed his performance expectations. If you do that, he'll recognize that the one mistake isn't typical of your modus operandi. If he doesn't, then there's probably nothing you can do that will give you the satisfaction you seek.

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