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Sessions On Demand Through Dec 15th
A quality CX–or customer experience–is critical to your brand’s success. A business with an effective customer experience strategy will reap the benefits of a positive relationship between its customer and its company. Does your organization need help with customer experience management? MarketingProfs has precisely the right tools for you.
MarketingProfs can show you how to provide a positive customer experience with our complete library of free CX resources. Discover what you need to know about social listening, lead nurturing, effective ways to reduce churn, and much more. Our resources will guide you in creating a customer experience strategy that meets and even exceeds your customers’ expectations. Get started today.
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CONTENT TYPE: Sponsored Article | TOPIC: Websites
You might think your website gives a peak user experience. But have you considered all your potential customers? Accessibility solutions can open the door for people who might otherwise be unable to fully use your site—and it's good for business, too.
CONTENT TYPE: PRO Webinar | TOPIC: Customer Experience
The road from prospect to paying customer is filled with twists and turns. What if your content is great at answering questions... but those answers aren't what your customers are looking for or need? In Session 4 of the B2B Content as CX Working Webinar series, you'll identify how to use feedback to improve the customer's journey to strengthen your funnel... and your relationships. Register now to work with Jeannie Walters, Certified Customer Experience Professional, and discover how to improve your content over time using customer feedback.
Strategy and Content are a great start to answering your prospect's questions. But how can you know when they'll want your content? Work side-by-side with Jeannie Walters, our CCXP, to map this specific part of your customer's journey. With this plan in hand, you'll know exactly how to provide prospects with the right content at the right time. Register for Session 3 of the B2B Content as Customer Experience Working Webinar series.
CONTENT TYPE: Article | TOPIC: Email Marketing
Customers don't tend to abandon surveys in the middle of taking them. The trick to improving response is getting email recipients to open the survey in the first place. This article has some ideas.
CONTENT TYPE: Chart | TOPIC: Branding
People say the most important attributes that an organization can exhibit to build trust are keeping its promises and being transparent, according to recent research from Ipsos.
CONTENT TYPE: Article | TOPIC: Account-Based Marketing
Chatbots have moved well beyond the initial "Hello! How can I help you today?" B2B marketers can make great use of them in their account-based marketing strategy.
You build trust and authority by giving your customers the answers they're looking for. But how can you know what they want and when they want it? Join Jeannie Walters, Certified Customer Experience Professional, to uncover the clues of what customers want and when. Because when you know what your customers want, you can give them the right content at the right time. Register now for Session 2 of our B2B Content as CX Working Webinar series.
Your customers want to consume your content before talking with sales. Design an outstanding customer experience around your self-service marketing content in Customers Crave Self-Service Content. Join Jeannie Walters, CCXP, in Session 1 of her B2B Content as CX Working Webinar series.
CONTENT TYPE: Sponsored Webinar | TOPIC: Marketing Strategy
You know digital outreach helps drive brand awareness and revenue. But your audience craves something more—a more personalized approach. Learn how marketers are generating qualified leads and exceeding their revenue goals by blending traditional outreach with personalized experiences. Sponsored by Sendoso.
CONTENT TYPE: Article | TOPIC: Marketing Strategy
Customers love to give feedback, and companies should love it get it—especially because focused feedback can increase your lead conversion rate. Here's how.
CONTENT TYPE: Article | TOPIC: Event Marketing
When you plan an event, your first thought may not be "Ooh, gotta get the graphic design right." But virtual events have changed that. To make the most impact with your online B2B event, follow these five design tips.
CONTENT TYPE: Article | TOPIC: Customer Experience
Online reviews are of course useful for prospective customers seeking information about a business. But the education goes both ways: Businesses can learn a lot from their own customers by paying attention to reviews. This article highlights five of the major lessons.
CONTENT TYPE: Article | TOPIC: Martech
B2B buyers are often swayed by different factors than B2C buyers, but brand trust is crucial in both cases. Chatbots are an easy way for B2B brands to differentiate themselves from the competition.
Global consumers say Google is the most 'simple' brand in the world, with experiences that are easy to understand, transparent, and honest, according to recent research from Siegel+Gale.
Where do you start when crafting your organization's CX? It helps to know what errors other companies are making. This article outlines three of the most costly mistakes.
CONTENT TYPE: Article | TOPIC: Demand Generation
Price increases don't have to mean your customers' running in the opposite direction. Differentiation and open communication can help. Here are some strategic basics of raising prices.
Traditional CRM systems are now costing companies revenue rather than increasing it. The solution should be to give AI the baton—because it can help reduce churn and lead to better integration with CX.
Interacting with customers remotely is nothing new, but expectations have shifted completely during the pandemic. This article provides a few suggestions on how to meet those expectations.
CONTENT TYPE: Chart | TOPIC: Marketing Strategy
B2B buyers say the sales behaviors that are the biggest deal-breakers are when a salesperson does not understand their business, talks too much, and is not supportive after a sale, according to recent research from Korn Ferry.
Great digital CX is the name of the game in B2B right now. So how do you achieve it? It requires a unique combination of the right data, martech, and enterprise collaboration.
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