Although online shoppers who arrive at retail websites via Facebook and Twitter are less likely than those who arrive via search engines to make a purchase, they tend to spend more money when they do buy, according to research from RichRelevance.
Shoppers who click to retail sites via Facebook convert 1.2% of the time on average, while those who arrive via Twitter convert 0.5% of the time. By contrast, conversion rates are higher for major search engines such as Google (1.9%), Bing (2.4%), and AOL (2.9%).
Among all online shoppers, however, those who arrive at retail sites via Twitter have the highest average order value ($121.33), whereas those who arrive via Google spend roughly 20% less ($100.16).
Though traffic from both Twitter and Facebook to retail sites has grown dramatically in the last year, according to the study, those networks still account for a very small portion of total traffic (less than 1%).
Among social media platforms, Facebook is growing the most dramatically as a source of retail shopping traffic, growing its contribution some 92% between August 2010 and August 2011.
Even so, Google accounts for the bulk of all organic search traffic to these major retailers, with 81% arriving via the search engine. Yahoo and Bing (including MSN.com) account for 9.7% and 7.5% of traffic, respectively, while AOL accounts for just 1.7% of all organic search traffic.
AOL, however, has the highest conversion rate, slightly edging out Yahoo for highest average order value ($105.27).
Other key findings, issued by RichRelevance:
- Overall, organic search engine traffic remains a primary traffic source for mass merchants, driving 18% of all traffic in August 2011.
- Online conversion rates have remained relatively unchanged over the past year, reaching 2.13% in August 2011, up less than one percentage point from 2.1% in August 2010.
- Overall online average order value has dropped from $128.27 in August 2010, to $116.58 in August 2011. That decline may be attributed to several factors, including increased cost consciousness and increased shipping efficiencies that encourage smaller purchases, according to the study.
About the data: Findings are derived from the analysis of customer viewing and shopping behavior of selected major US online retail sites in August 2011. During the one-year study period, such sites hosted more than 200 million shopping sessions, resulting in over four million orders for a total value exceeding US$500 million.
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