Question

Topic: Copywriting

Long Copy Versus Short Copy, Share Your Experience

Posted by matthewmnex on 750 Points
Hi all,

There was an an interesting post a couple of days ago regarding the use of a long sales letter. This post inspired some interesting answers that veered away from the original question.

It is an argument that I often have within the organisation for which I work when preparing promotional emails.

How much copy is TOO much copy?


Many marketers seem to be of the opinion that users just 'don't read' long copy. I strongyl disagree and have had powerful results with some long sales copy.

I thought it would be nice to open a new question on this and use up some of my points (I have no idea what to do with them otherwise ) :)

I will keep this question open for several days to allow time for everyone to get into the discussion - I hope that we will see some compelling comments and anecdotes.

Thank you to all in advance for your participation in this discussion.

Matthew
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RESPONSES

  • Posted by Inbox_Interactive on Accepted
    Matthew, my definition of "too much copy" is any copy that you don't need to make the sale.

    If you need 8, 12, or 16 pages of copy to make it happen, even in an email, then that is what you'll write. And if you can do it in 1-2, then "Huzzah!" for you.

    We have successfully used long copy in emails for a number of paid offers. Typically, the less that the recipient knows about the sender (or the sender's product) and the more that the product costs, the longer the copy needs to be.

    Now some might say, "Use a short email and a long landing page." This helps out with deliverability issues and formatting/rendering issues, etc. After all, you have more latitude with what you can do on the Web compared to email.

    Indeed, there's a time and place for that, too, but I will say this: Overall, long emails and short landing pages have outperformed for us, and by a considerable margin.

    Something's not "too long" if it's written conversationally and is a pleasure to read. It's all about holding the reader's interest.

    This is not to say that long copy is always the right approach, but you just can't say that it's never the right approach, either.

    You write as much as you have to write to get the person to do what you want them to do. Period.
  • Posted by heidibisbee on Accepted
    It really comes down to how you capture someone's attention. Think of it this way, it's like a book. I can read a novel that will either capture my attention or not!

    For the most part I am a "keep it simple" type of person. My opinion is that although it is possible for "long copy" to be successfull, it is more rare than not. Why do I have this opinion you ask? My theory is that people are too busy these days to take the time to read anything of length. After a few minutes, you many time will lose their interest. It's almost like a billboard - you only have so many seconds ro make an impression.

    I better stop now or I will fall into that category!

    Heidi Bisbee
    Bizzybee Marketing, LLC
  • Posted on Accepted
    Mathew,
    I agree to what Heidi Bisbee had said. Its only important to tell them what is of interest to them. So, why write long eassays.
    Also if we will say everything on email itself then what will be left to discuss on table. So, while writing be short and sweet. Just brief to hit the nail on target.

    Deepak
  • Posted by SteveByrneMarketing on Accepted
    I agree with Paul.

    David Ogilvy is famous for advocating long copy to make sales:

    "The answer is that those relatively few people who read the copy are prospects for your product or your service.

    If you aren't in the market for a product you are unlikely to read an advertisement for it, no matter how long or short the copy. (Most readers of the Wall Street Journal have little interest in industrial advertising or Ogilvy & Mather. Chances are they haven't read this far.)

    But real prospects — especially industrial prospects responsible for spending large sums — are hungry for information. Research shows that industrial advertisements with really long copy actually tend to get read more thoroughly then advertisements with shorter copy.

    You might be able to sell a candy bar with very short copy but you could never make a case for buying a Cessna Citation in a handful of words."

    https://www.infomarketingblog.com/david-ogilvy-on-long-copy/

    It really depends on what you are selling and to who. I would lean toward long copy that provides more information to the real buying prospect.

    hope this helps,

    Steve
  • Posted on Accepted
    This debate has been raging since there have been advertisers.

    Copy should be as long (or as short) as necessary to get the appropriate points across and convince the reader to do what you want them to do.

    The appropriate length will vary depending on the amount of information required to make a case for the product, the complexity of the product, the length of the sales cycle, and possibly the price.

    It will require more copy to make the case for a supply chain management software system than it would for a tube of toothpaste.

    As Claude Hopkins said (in 1920):"Some say, 'Be very brief. People will read for little.' Would you say that to a salesman? With a prospects standing before him, would you confine him to any certain number of words? That would be an unthinkable handicap."

    Write for a reader who knows little or nothing about your product. People already using it won't read your ads. The readers you want are the people who are interested in your offer.

    Nobody reads ads of any length for fun. They read to get information. Give them what they need to take action.

    The idea is to gain sales, rather than applause or awards.

    Have a picture of your ideal customer in mind; her likes, dislikes, habits, and problems. Then create your advertisement based on what you would do face to face. Talk conversationally. Skip the jargon and don't yell.

    Finally, write your ads to please your customer (not yourself).


    Jodi

  • Posted by Gary Bloomer on Accepted
    “Laaadieees and gennelmehna! Ina the bloo corna! Weighing in atah 73 pounds fully clothed wringing wet we hava Billy “BiffBop”Short Copy!

    Ina the rhed corna! Weighing in atah 254 pounds we hava Jimmy “BishBashBosh” Long Copy!

    Seconds out!

    Round 1! Ding ding!”

    Much like little boys playing "My willy is bigger than your willy!" the key to “victory” in the long versus short copy debate has nothing to do with length or weight.

    It’s to do with leverage!

    The number of words isn’t the point and never has been. I’ve written long copy and short copy and seen each style work in a different way. But the point isn’t how long we, as marketing people think copy ought to be be (or not); it’s how long or how short is long or short enough for the reader.

    When RMS Lusitania was torpedoed by a German U Boat in May, 1915, the news shocked the world. Fred Spear’s poster (used as a recruitment tool) featured an illustration of a woman clutching a child to her breast as her lifeless body sank through bubbling green waters. The copy couldn’t have been shorter. All it said was “ENLIST” It was long enough to strike a chord and short enough to generate a response.

    It’s here that many copywriters and would be editors get it wrong.

    It’s not about the writer.

    It’s about the reader.

    If the writer has done his or her job properly an ad could be one word or it could go one for thousands of words, it wouldn’t matter. The point is the SIGNIFICANCE OF THE CONTENT TO THE READER.

    Copy that’s well written, that does NOT sound like a sales pitch, and that tells a story will hold the attention of INTERESTED readers no matter how long or short it is. Neil French is an expert at this and his copy goes on and on, wandering hither and yon but it always, ALWAYS holds people’s attention, tells a story, creates interest, and stands out. WHICH IS THE WHOLE POINT OF EFFECTIVE COPY!

    Copy that fails these tests makes great bird cage liner but what it does not do is have an impact and create a true call to action.

    I’ve heard again and again “That copy’s too long/too short. No one will read it!”

    Crap!

    SOMEONE will read it. SOMEONE who is INTERESTED in it.

    And THAT’S the person I, as a copywriter WANT to reach. Because THAT'S the person who is more inclined to take action BECAUSE they took the time to read whatever length they needed to read in order to make a judgement.

    Whether I write long copy or short copy, I don’t WANT to reach the people who get bored with its opposite, I’m not interested in the people who have (or lack) the time (or the will) to read the message I’m NOT writing.

    Depending on the message, I want to ENGAGE the people WHO WANT TO BE ENGAGED.

    That’s the point! To craft the message so that it's TARGETED at the people who are INTERESTED in whatever it is the copy is about.

    Long or short IS NOT THE POINT. It's what the reading of the copy then produces in terms of an action taken that matters more.

    I hope this helps.

    Gary Bloomer
    Wilmington, DE, USA
  • Posted by matthewmnex on Author
    Thank you all for you great inputs to this discussion so far :))

    I have been deliberately silent for now because I wanted to see what kind of fuel we would add onto this fire. Quite a lot it seems :)

    If I may refine a little further please the question.

    Firstly, I am talking specifically here about copy presented in E-mails.

    I am interested to get some feedback from marketers specifically using this medium. Do customers behave differently when checking emails compared to when reading a magazine or letter received by snail mail for instance?

    That's part 1. Part 2 is about qualifying the audience. This has already been touched on above in your various posts.

    The argument that I get from our web analytics team is.

    "Your long copy doesn't work because we can see that CTR is low which means fewer visitors saw the pages online and therefore we had less chance to sell the the product from the page."

    My argument of course is "Who cares, take a look at how many sales we made" - In general, I have seen a correlation between fewer clicks and better sales conversions meaning that we qualified/filtered the traffic early in the process rather than later.

    So; is it better to filter the traffic in the email to be sure we have only 'interested visitors' or is it better to just arouse their general interest enough to get them to click and then try to make the pitch on the page?

    What are your thoughts on this please guys?

    PS: I will leave the post open for several more days in the hope that we can get some more strong feedback :)

    If your only here for the points - then...
  • Posted by Gary Bloomer on Member
    Dear matthewanxa,

    When to engage in e-mail marketing? With the copy; with the e-mail (or even in a video, which can be text delivered in person). Way better to filter this way, I think.

    Pulling people into a site and hoping they’ll stick with one element and not wander off or be distracted by something else does not always lead to a higher CTR.

    And overall, long or short copy, it's SALES that matter.

    I’ve found it’s better to stick with one tale, in one format, in one place, with one message.

    Sounds formulaic I know, but from what I’ve read and from the e-mails I’ve written I’ve found that it’s helpful to state the reader's problem, offer them sympathy, get some yes momentum, and then offer them the multi-layered solution (your product) to their problem.

    I hope this helps.

    Gary Bloomer
    Wilmington, DE, USA
  • Posted on Member
    Ultimately what matters is not open rates or click-through rates, but sales: how many did you get? what was the ROI? what was the cost per customer acquisition or per order?

    You can limit wandering to a certain extent with squeeze pages or a landing page with minimal links.

    If you really want to know which is better *for your audience*, do a split test and find out.

    Jodi

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