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Take 10: How to Deal With Negative Comments on Facebook

Paul Chaney
Fri., Aug. 19, 2011, 11am ET (8am PT)
10 minutes

Managing negative comments on Facebook is not about deleting every insult, criticism, or complaint on your wall.

Instead, it means having a clear policy on the types of comments and conversations you'd like to encourage (or at least tolerate), the types you'd like to discourage (or prohibit). And, above all, it means understanding the tools that Facebook provides to help you administer conversations on the pages you control.

During this 10-minute tactical webcast, you'll learn how to manage comments from your Facebook Page's admin panel as well as on your wall itself. You'll uncover how to filter out certain words or phrases, set permissions on what fans can and cannot post, and rescue comments mistakenly marked as spam.

This Take 10 is designed to give you the tools needed to confidently face negative comments with an open mind and a positive attitude. You'll walk away with a framework for moderating conversations on your page and establishing a comment policy that is just right for your organization.


Paul Chaney —known as the Social Media Handyman—is an internet marketing consultant, trainer, writer and sought-after speaker. He is also author of The Digital Handshake: Seven Proven Strategies to Grow Your Business Using Social Media.

Who Should Attend?

This PRO webcast is for time-pressed marketers. If you don’t like taking notes, you’ll love the checklist. And if you want to learn during your commute (or at the gym, at a coffee shop, at the airport, or while walking your dog), even better. This Take 10 is portable.

What Will You Learn?

  • How to manage negative comments, spam, and unhappy customers on your Facebook Page
  • How to save positive comments from being filtered out
  • How to balance risk and control

About our Take 10 Program

In just 10 minutes, each Take 10 webcast features step-by-step instructions on a narrow topic. Packed with takeaways, every episode comes with a handy one-page checklist, so there's no need to take notes. Just download the PDF. PRO members can now watch Take 10 webcasts using the MarketingProfs mobile app. Download the iPhone or Android app, and get smart on the go!

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