Seminar Help & FAQs

Here are the questions we get asked most frequently. If you don’t see your question here, or you’d prefer to have us tell you the answer, feel free to call our hotline at (866) 557-9625 or email us at seminars@marketingprofs.com.

FAQ - Questions

The live seminar is starting soon. How do I get connected?
How does a live seminar work?
The date's no good for me. Will you offer this seminar again?
I missed the seminar I paid for. Can I have my money back?
If I paid for a single seminar, how do I get access to the materials?
What's so great about the recordings?
Do I need to install anything to view a seminar?
Will I be able to access the seminar through my firewall?
How many people can I invite if I pay for one seminar?
Are you sure this seminar isn't just a thinly veiled sales pitch?
What product are you using to broadcast and record these seminars?
Can I apply my seminar payment to a PRO membership?
I've still got more questions!

FAQ - Answers

The live seminar is starting soon. How do I get connected?

To access the connection instructions for a seminar, first go to the Seminars page and click the seminar title. The description of the seminar will appear.

If you're a Pro member:

Look for the link on the right side of the page, "Get seminar materials." Everything you need is there.

If you paid the $129 registration fee for a single seminar or registered for a free webcast:

Look for the "Sign In" button on the right side of the page. After you enter your email address, follow the link that says "Get seminar materials."

Instructions and slide handouts for each seminar are usually available 2-3 days before the live broadcast.

If you've followed the connection instructions and are still having trouble, call our Pro hotline to get help:
(866) 557-9625.

How does a live seminar work?

All you need are a stable Internet connection and a Web browser to enter our virtual meeting room. Once you're in, you'll see a slide presentation and hear the instructor's voice through your computer's speakers. (If your hardware or bandwidth isn't up to the task, you can use your phone to hear the instructor via teleconference.) The instructor advances the slides throughout the presentation.

During the broadcast, you'll see a chat box on the screen where you can post questions or comments. At the end, our moderator shares as many questions with the presenter and the broadcast audience as time permits.

Each Pro seminar lasts 90 minutes. Most presentations are a little over an hour, leaving about 20 minutes for Q&A. Most free webcasts last 60 minutes.

It's always a good idea to download and print the slide handouts before the broadcast starts so you can take better notes. But if you forget, you can get them later, too.

The date's no good for me. Will you offer this seminar again?

We record all of our seminars so that you can replay them from your browser. Most recordings are available on our website a few hours after the live broadcast ends. You can purchase access to a single seminar anytime for $129 (recorded or live). You can also register for free webcasts to access their recordings after they have aired live.

As an alternative, you can become a Pro member of MarketingProfs for $279. That gives you access to ALL live seminars planned for twelve months, plus all of the seminars we've ever recorded. A bargain, don't you think?

I missed the seminar I paid for. Can I have my money back?

Sure. But before you request a refund, don't forget that your fees also give you access to all the seminar materials -- the transcript, the slides, and (best of all) the recording!

By the way, if you still decide you want a refund, you must let us know within 30 days of your original purchase.

If I paid for a single seminar, how do I get access to the materials?

You can access that seminar's transcript, slides and recording like this:

Go to the Seminar Login page and enter your email address.
Follow the "Get seminar materials" link below the title of the seminar that you bought.
Voila! Everything you need should appear.

What's so great about the recordings?

Some people like the recorded seminars better than the live broadcasts. A few reasons why:

You can watch them in any time zone.
You can stop and start them anytime, like when you need to, well... you know.
They allow you to rewind or fast forward to any section.

Do I need to install anything to view a seminar?

Most PCs already have the free Flash Player from Adobe installed. But if you'd like to make sure you've got the latest version of Flash, you can run a short test here. It will also tell you if you've got enough speed, and give you the option to install an Acrobat Connect add-in to improve its performance during a broadcast. (Not required, but we suggest you go ahead and install that, too. It's also free.)

Will I be able to access the seminar through my firewall?

We do have a few customers who struggle with the live feed of the seminar because their company network is like Fort Knox. Those folks usually choose one of two alternatives:

They go the "lower tech" route by downloading the slides and just using the teleconference number to listen in on the live seminar.
They wait for the seminar recording to be published. It's usually available the following day.

If you'd like to ask your IT guys (assuming you have some) to determine whether you'll be able to access our streaming media, send them here to test your connectivity. That page tells them what to do if any ports fail... in tech-speak, of course.

How many people can I invite if I pay for one seminar?

One $129 "ticket" for the seminar buys one connection for the event and access for one person to the recording.

If you'd like several people from your company or group to participate, get a Corporate Pro membership. Prices start at for $599/year for three people. This will enable all of you to access ALL of our seminars—live and on-demand.

Are you sure this seminar isn't just a thinly veiled sales pitch?

We completely understand your skepticism!

We have two types of online seminars. Our Pro seminars are info-packed idea generators. We diligently screen our instructors' materials to make sure you get the expertise, insight and value you expect and deserve. And we don't share your contact data with presenters, so you don't need to worry about becoming a sales lead. Our sponsored-webcasts (free seminars) are also produced to ensure that you get great insights from the best speakers, but your contact information is provided to the sponsor. They may also spend five minutes or so during the 60-minute webcast letting you know about their products and services.

What product are you using to broadcast and record these seminars?

If you're replaying some of our older topics, you might notice some different interfaces. That's because we've used more than one vendor over the years.

Today we're using Adobe's "Acrobat Connect" product, which was formerly a Macromedia product called Breeze. We like many of its features, and we hope you do, too.

Can I apply my seminar payment to a PRO membership?

If you paid $129 for a seminar in the past 10 days, give us a call and we'll give you a discount code. Then you can become a PRO member for only $150 more! (866) 557-9625

I've still got more questions!

Don't we all? But if your questions are about our online seminars, contact seminars at marketingprofs.com. Or call our Pro hotline at (866) 557-9625.

If you're calling outside of Canada or the U.S., our number is (281) 914-4912.