Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 great interactions for every bad one. The leaders in experience deliver 22:1. Even the laggards deliver 3:1.
What if you could create a customer experience that:
With MarketingProfs ExperienceDNA, you can.
MarketingProfs ExperienceDNA (Defensible Net Advantage) aligns your people and your business to your customer experience using world-class frameworks that improve retention and brand loyalty.
We teach organizations how to mobilize experience. Move beyond data and understand what actions to take.
Our workshops help you define a CX mission and clarify success in a way that's aligned to your business goals and CX best practices.
We partner with you to shift your culture and get your entire company understanding what you expect from your customer experience.
A community of 650,000+ members
CX consulting partner to over 100 companies
Consulting from one of the first Certified Customer Experience Professionals