Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 great interactions for every bad one. The leaders in experience deliver 22:1. Even the laggards deliver 3:1.
What if you could create a customer experience that:
With MarketingProfs DNA (Defensible Net Advantage) Experience, you can.
MarketingProfs DNA | Experience aligns your people and your business to your customer experience using world-class frameworks that improve retention and brand loyalty.
We teach organizations how to mobilize experience. Move beyond data and understand what actions to take.
Our workshops help you define a CX mission and clarify success in a way that's aligned to your business goals and CX best practices.
We partner with you to shift your culture and get your entire company understanding what you expect from your customer experience.
For more than 20 years, Jeannie Walters (CCXP) has had one mission: To Create Fewer Ruined Days for Customers™. She has helped more than 100 organizations in industries such as financial services, health and wellness and technology achieve that mission. Jeannie is a founding member of Customer Experience Professionals Association (CXPA) and the Founder of Experience Investigators, a global Customer Experience consulting firm.