Economist Jeff Rubin, author of Why your world is about to get a whole lot Oil and the end of was interviewed on CNN's "Your Money" this past weekend... and guess what? Our lives are about to change. "Our cars, our homes, our whole world has been getting bigger in ... more

If you have never seen this web page - you should! With legions of Twitter-ers on staff - 432 to be exact - Zappos make customer service easy, decentralized, and inexpensive. But that begs the question - what impact will Twitter have on today's customer contact History would tell us ... more

Mashable , "Is social media making corporate Web sites irrelevant?" and points to a Facebook Page set up by Vitamin . Paul Dunay, in a recent MarketingProfs Daily Fix , asks,"With Facebook Pages, who needs a Following suit, I ask the question, should a Facebook Page be part of your ... more

How important is social media monitoring to your company? Do you feel your company is adequately measuring its social media campaigns? What are the biggest hurdles to this type of These are some of the survey questions we hope you'll help us answer as part of an upcoming special report ... more

Breaking the Curse of the Corporate Perfectionist I knew I would struggle when I started blogging a few years ago. I blame my years of journalism work. Sentences had to be carefully crafted, and words chosen carefully. My first editor at BusinessWeek told me, "Magazine real estate is precious. Use ... more

Since I'm fairly new on Twitter and still trying to sort it , an article in the current issue of Advertising Age caught my eye. "Michelob joins keg party at Twitter, but will its tweets draw heat?" asks the headline, while the subhead makes reference to the age-verification problems that ... more

In this Marketing Over Coffee we discuss Google, Social Signals and Confirmed Opt-in..... all that and more in this Marketing Over Coffee, a weekly audio program sponsored by MarketingProfs that covers classic marketing tactics and what's new on the technology Direct Link to Show length SMX - Twitter & social ... more

Most of the data that is standard in email marketing reporting is of little value to executives. Very few executives give a hoot about opens and clicks. In fact, very few marketers even look at their email system reports I can't make this stuff !). Precisely because they aren't helpful ... more

I just returned from The Twitter , held in Mountain View, CA, last week. BTW, despite indications to the contrary, it was the first Twitter for business conference. (Not exactly the same focus as , but business-centric The main takeaway for me is that Twitter IS a tool businesses should ... more

Marketing executives should have a pulse on shifting consumer preferences, macro-economic conditions and emerging competitors. However, in forecasting the financial crisis of 2008 and beyond, most marketers (and economists for that matter) failed to accurately "call" the collapse, even though signs of catastrophe were Does marketing have a leadership role ... more

For many years now, I have bellowed a mantra to anyone who will listen. In order to succeed, charities must operate with the head of a business and the heart of a I can't count how many times I've seen nonprofit professionals cringe at the thought of adopting a business ... more

As the principal of a design firm with package design as a core competency, these are exciting times. We are seeing greater sustainable packaging innovations and they're coming at a faster clip these days. I recently blogged about SunChips new biodegradable . Now, on the heels of the recent SunChips ... more

As the principal of a design firm with package design as a core competency, these are exciting times. We are seeing greater sustainable packaging innovations and they're coming at a faster clip these days. I recently blogged about SunChips new biodegradable . Now, on the heels of the recent SunChips ... more

As the principal of a design firm with package design as a core competency, these are exciting times. We are seeing greater sustainable packaging innovations and they're coming at a faster clip these days. I recently blogged about SunChips new biodegradable . Now, on the heels of the recent SunChips ... more

Throughout the last 24 hours, word has spread quickly that the New York appointed Jennifer Preston as the news organization's first Social Media Editor. As usual, the reaction to a positive and courageous first step forward into social media by a large corporation Reasonably My personal opinion is that the ... more

This post was composed in collaboration with Mike . - The production and distribution of informative content has been part of marketing for a long time, particularly in the B2B space. Today, however, every aspect of content-based marketing is undergoing a radical Broadly speaking, this transformation has content moving Promotional ... more

When it comes to innovation we often get hung-up on creating something completely new. While this approach is usually the most exciting, it isn't the only way to launch an incredibly successful product or brand. In other words, innovation doesn't have to come from invention. It can also come from ... more

It all started with niche companies like Seventh Generation and Method. A move to clean up the cleaners, as it were. To take the toxic chemicals out of cleaning products and replace them with natural surfactants that would do the job. Those entrepreneurial companies, and others, pioneered environmentally responsible cleaning ... more

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As consumers shift from a "I want" to a "We need" buying philosophy, your marketing needs to adjust, too. Here are a number of statistics and trends to get you thinking along the right News Enormous change has taken place in the US and global economies over the past few ... more

By Deborah There are three "R" words–retention, repurchase and referral–that can help your company survive and thrive during the "R" word that's plaguing our economy, the recession. As costs are chopped and expenses shrunk, companies must understand more than ever the importance of customer loyalty, word-of-mouth and the profitability associated ... more

By Lou I recently entered the world of weekend-fishing warriors during a side ethnographic project. The business parallel between the strategy behind the fisherman's lure selection and an organizations approach to effectively initiate change became immediately evident. My intrigue hovered around the success factor of each situation, catching a fish ... more

Walt Disney's Experimental Prototype Community of Tomorrow (EPCOT) was a project of grandiose scale and lofty ideal. And while Disney passed away before his project became reality, EPCOT offers marketers four key takeaways (maybe more) in how to define problems, build on success, maintain flexibility and overcome Walt Disney was ... more

TJX–parent company of T.J. Maxx and Marshall's–has cleverly launched its first joint marketing campaign, per MediaPost's Marketing Daily article, TJX to Launch Joint Marketing for T.J. Maxx, Marshall's, Seek Shopping The advertising fashionistas chase down errant friends and admonish them for paying full price on their latest clothing purchases. In ... more

Oprah tweets, Ashton bests CNN, and even my hometown cops have an account. I'm talking about , of By this point, you are likely well aware that Twitter is a big deal. You know that it is more than a bright and shiny new toy. You know that it's a ... more