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- Customer experience expert Stephanie emailed me last week to see if I'd noticed the promo for a September-launching television show that goes by the "Ugly Betty" We then had a bit of an email discussion about how disturbing and misogynistic it seemed to us. Were we missing It may really ... more
- This week's news that Indra Nooyi will take over the reins of PepsiCo will bring the inevitable re-focus on the ROI of female corporate Most of the pundits will look at PepsiCo's large size, its recent financial successes, and the likelihood (or not) of this particular woman to keep moving ... more
- With this latest round of heightened security...we are now in an ever-increasing era of being a consumer that requires We're all going to have to learn to cool our jets (accidental pun intended) for our own safety as the waiting time on all aspects of airline travel increases. This is ... more
- Writing the second part of this post was hard. Not because I didn't know what I wanted to say, yet because the need to summarize it into a readable blogpost meant leaving out important Still, I've tried to highlight how marketing as a function can help organizations the challenges described ... more
- Just read an interesting article in the July 23rd issue of the International Herald France driven to (gasp) market and I think it merits In the , author Eric Pfanner begins by citing that although vintage French chateaux wines are commanding record places in the marketplace, the average French winemakers ... more
- Blogging doesn't get marketers to the executive suite and won't keep them What elevates the influence and business impact of marketers is driving the CEO's agenda for top line and bottom line growth. A blog, regardless of how widely read, is unlikely to deliver revenues and profits, neither in the ... more
- Once upon a time, sex was unmentionable among polite Now the subject is inescapable. Topics that were once confined to discreet, brown-paper packages are now fodder for afternoon talk shows and supermarket aisle women's In fact, just a few years ago, my jaw hit the tabletop when I found an ... more
- There's only one existential retail question that's tougher than "debit or credit?", and that would "Did you find everything that you're looking I was at Staples recently, late afternoon, and I was tired. A guy rushed into the store and asked the employee at the cash register, "Can you tell ... more
- I was reading in magazine that Ian Schrager, who created the first truly trendy and chic hotels, is pulling a Madonna (reinvention) on He's now spearheading a project he's calling "the antithesis of hip." It's a completely redone Gramercy Park Hotel that won't resemble the hotels we have come to ... more
- Some people say Mary is scary. But I say there's a lot to Mary is not a "pat-you-on-the-back-atta-boy" kind of leader. As much as I need that kind of "parental encouragement" every now and then, being the corporate "mom" isn't her style of leadership. And that's the "real thing" her ... more
- It has been that Google will power XM Radio's commercials, giving AdWords clients the ability to target XM's customer base with As part of the deal, Google advertisers will have a simple, automated way to reach XM's millions of subscribers nationwide and XM will have access to Google's large and ... more
- These days, it's very fashionable to talk about things like Net Promoter , Touchpoint and Employees that Live the After all, we're -- once again -- finding out that it's the employees of the organization that ultimately define the customer's satisfaction with our products and So after spending a few ... more
- I have a penchant for corporate blog rankings Top 10 Corporate , Top 10 CEO ) and in the spirit of extending my trivia pursuit to Corporate Marketing Blogs, I decided to investigate the state of CMO ...(meaning blogs of C-level Chief Marketing Officers at corporations, agencies). The result was ... more
- Mary , the relatively new CMO of likes to talk about 10 primal "need states" (e.g., hunger and thirst, health and beauty, etc.) in understanding the triggers around a customer purchasing one of Coke's products, according to an interesting article I read in in this It's not anything new per ... more
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