Mary , the relatively new CMO of likes to talk about 10 primal "need states" (e.g., hunger and thirst, health and beauty, etc.) in understanding the triggers around a customer purchasing one of Coke's products, according to an interesting article I read in in this It's not anything new per ... more

As a #0000ff;" management , job seekers frequently ask me if they should carry a business card for job searching purposes.  My answer is yes, especially if they are unemployed during their job search.  But what should your card Think of your business card as a tiny direct marketing   ... more

I am sitting at some awful government building waiting to renew my passport before a 9pm flight tonight. I had thought the in person service was supposed to be a breeze. I was My number, A3543, is still about 100 people away and I am stuck in a dreary gray ... more

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I'm thinking that my tithe to might not be the best self-promotional strategy when it comes to See and you'll get what I more

Due to the interest I've gotten on a recent blog entry which was a commentary on a business I had read on employee value, and the discussion it sparked, I thought it might be a good idea to do more than comment on someone else's opinions on the What is ... more

Our stellar customer service maven at MarketingProfs, Shelley Ryan, received a letter from a participant in a recent company event complaining about a typo in our collateral Shelley responded by saying, "Yes, this bugs me too. Have you ever read Eats, Shoots & The Zero Tolerance Approach to A brilliant ... more

The weekly Top 25 Marketing list has become something of an institution in BlogLand. Every Monday morning, Mack Collier updates his list, and Top 25ers and wannabes flock to The Viral like kids to Santa's This week, MarketingProfs Daily Fix debuts on the Top 25 list, making it Christmas in ... more

Jeanne Bliss just wrote a wonderful article for on how survey-based success metrics are manipulated to help meet and exceed Read the article, titled "Is Your Company a Customer Survey Score Jeanne shares how companies set metrics like customer satisfaction, loyalty and net promoter scores to measure their performance without ... more

It has rarely made sense for a business to advertise its weaknesses. Until the Web, that There is a book on called Introducing Operations . It has received a one-star average from readers.One review "I am a senior in college and I have used and read many, many textbooks but ... more

In the past few months, I've seen a pair of perfect examples of what can happen when marketers take the time to and empower their One example came from a maker of scissors that empowered their community, and an unsigned band on MySpace that joined theirs. What intrigued me about ... more

The business world is all abuzz with Chris Anderson's best seller, The Long , but after a read I found myself that the book's primary premise was one of those treatises that sounded good on paper, but would never really mean much to the real world business. The usual suspects, ... more

Just today, I had conversations with two people with different levels of seniority and in different professional sectors about a scenario I had hoped would never occur as a firm rakes in the revenues and profits, resistance builds to investing in tomorrow's marketplace Conversation A marketing manager in a very ... more

Social Linking (some call it "social annotation") is when one person tells another person about a Web site, not by email or IM, but rather by using a third party service like or Millions of people have accounts at services like these, and they are growing faster than you can ... more

The title of this post is a question I field often. When I poll a room of small business owners I get lots of different answers, most, more or less, pointing to advertising or other lead generation To some extent the confusion comes from textbook definitions that don't translate well ... more

Congratulations to Technorati for turning 3 and changing the look and feel of its Web site, which you can read about Lots of Web sites make changes to improve the customer interface, but it's service that is still at the heart and soul of customer experience. And in that regard, ... more

Now I know this has nothing to do with marketing, PR or But Bruce Nussbaum, editor of the Innovation section of Business made a blog on July 10th that was so compelling, I just had to discuss James Dyson Sets Up the Dyson School of Design . Wow. The James ... more

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You've seen them before and you'll see them again. The boo-boos. The spelling errors. The simple typos that could have been avoided had someone taken the time to use spellcheck or proofed their writing one more I keep a file of marketing boo-boos. Not because I like to wallow in ... more

If some of you are wondering who Doc is, I suggest you take a ride in the Cluetrain -- one of the seminal works of our times that serves as an operations manual for businesses operating in this newly connected Doc Searls is one of the four authors of the ... more

Whoa -- and Hurray. I just read Ben McConnell's post Marketing isn't broke; it's Even though he cites the of Forrester's Peter Kim, it's clear Ben is pretty peeved. As for me, I am at once astounded that these issues are being addressed in "traditional" companies, and thrilled that the ... more

In our million-channel world, it is the brands whose customers tell the best stories that win. Yet how often do we give them "real stories" to How many of the things we communicate make their conversations more interesting? Is our brand's story actually sufficiently clear to tell, at So, to ... more

So I've been reading Mark Cuban's blog for a while and I usually find his non-basketball posts interesting, especially the one he posted the other day called The Movie Business The post starts off with this "This is an open challenge. You come up with a solution, you get a ... more

Recently Universal Studios did something incredibly smart. One of their representatives contacted Chris Thilk. Chris runs the blog Movie Marketing , which, as the name suggests, covers all things movie Periodically, Chris will publish a 'Movie Marketing Madness' post for a particular upcoming movie, where Chris will meticulously detail every ... more

Recently, with what I thought was reasonable clarity, I made a decision to attend an This week, after having attended the event, I realized that it actually "cost" me more -- not in money, but in the expenditure of personal energy -- to attend than I had originally thought it ... more