3. Basic Brand Guidelines and Templates
Establish a style guide for your employees to help ensure that all material going out from your company appears consistent and professional. Make your company letterhead and presentation templates easily accessible to employees.
If you want employees to use a specific font family in letters, presentations, and sell sheets, install that typeface as the default on each employee's computer (on a PC, go to Settings > Control Panel > Font).
If you would like employees to use your corporate colors when creating materials, provide them the RGB and CMYK color codes, along with a quick tutorial on how to edit colors in the programs they use. (In Microsoft Word, choose "More Colors" from the bottom of the font colors palette, then select the "Custom" tab to enter the RGB color code.)
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What suggestions do you have when employees ignore branding standards, particularly guidelines/template/e-mail signature rules ?
Deb - We send out quarterly reminders to employees with highlights of the most important brand guidelines. We also post reminders in the company newsletter as needed. In addition, the communications team regularly interfaces with employees in various departments and branch locations, so if we see someone using an incorrect email signature or template, we'll send a friendly reminder. We've generally found that when people aren't following the guidelines, it's simply because they forgot.
If your employee branding communications are focused on enforcing the graphic brand guidelines, you are missing the entire point about branding. Employees are your most important and critical marketing channel. As we put it, employees must "Live the Brand" in both communications and behavior. There should be no question of how they describe your company to others -- there should be a concise and consistent positioning from all employees. To test this, do a quick survey among employees to determine consistency. Ask three simple questions:
1. Who are we?
2. What do we do?
3. Why do we do it?
This will determine if employees have internalized your Brand Platform and are strong marketers of your brand.
Totally agree with M Vogel. The employees are the ambassadors of your brand and we have to make sure that their behavior is in line with our brand strategy. Of course communication is also important as it is the expression of a brand and they need to be consistent. But when we build a brand, we are building a relationship with the customers. Who can build a better relationship? Employees or logo?
Keep in mind that this article is called "Branding 101 for New Employees" and is not meant to address a full blown internal brand ambassador campaign. This is more of an introductory checklist to ensure your employees are correctly following your basic branding guidelines. Thank you for your comments! Perhaps a "Live the Brand" article would be a good follow up.