Customer Retention

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• Never Trust a 'Silent' CustomerSean D'Souza
  If you want to learn how to keep your customers, you've first got to keep them noisy. Here's how you can make these complaining clients one of your biggest assets.
  Customer Experience, Customer Retention, Customer Service
• A Letter About LoyaltyAllen Weiss
  We get letters from thoughtful visitors. Here is one on the subject of consumer loyalty. Everyone talks about loyalty, but here is a view that goes beyond the superficial.
  Customer Experience, Customer Relationships, Customer Retention