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• Streaming Music 2.0
  Top 40. Jazz. Alternative. To stream music online, you have several choices. Whether you want radio or individual songs, some of the more popular sites are radio paradise Pandora, Last.fm, ...
  New Media, Twitter, Websites, YouTube
• Is Twitter the Next Channel for Contact Centers?Paul Dunay
  If you have never seen this web page - you should! With legions of Twitter-ers on staff - 432 to be exact - Zappos make customer service easy, decentralized, and ...
  Content, Twitter
• Case Study: Tips From Microsoft on Cultivating Customer Satisfaction & Loyalty on a Global ScaleKimberly Smith
  With millions of customers in more than 90 countries, Microsoft has its hands full keeping customers satisfied and loyal. But it has found a way to do so—by using Web-monitoring ...
• Website URLs Are so 2005
  Social network popularity is growing. So much that even TV is noticing. Major brands now list URLs not to their websites but to the social networks that they're on. "Look ...
  Advertising, Facebook, Social Networking, Television, Twitter, Websites, YouTube
• We Love Eric
  We've seen the power of Twitter's community used for good: spreading vital information during natural disasters, distributing Amber Alerts, and raising money for charities. Now imagine using not only Twitter's ...
  Community, Nonprofits, Social Media, Twitter, Websites, Word-of-Mouth
• Marketing Addictionary: 'Emalfeasance'
  Emalfeasance (noun): A particular kind of guilt caused by a pile of unanswered email.
  Copywriting, Creativity, Email, Humor, Twitter
• Case Study: Using Video to Reel in Record High Traffic and ConversionsKimberly Smith
  Supply-chain software provider Kinaxis needed to reel in more customers, so it created a comedy video series, which soon became its most popular online content. The videos drew record site ...
• Marketing Addictionary: 'Headfake'
  Headfake (noun): A situation in which you are familiar with a person's online avatar picture, which gives you an inaccurate idea of how that person appears in real life.
  Creativity, Humor, Twitter
• 13 Essential Social-Media 'Listening Tools'Clay McDaniel
  You're a marketer who's hip to the idea of social media: You have a blog, you know Facebook inside and out, and you can Tweet with the best of them. ...
  Brand Loyalty, Facebook, Feedback, New Media, Social Media, Twitter, Word-of-Mouth
• Baby, You Can Tweet My Car
  Last month, talk of Volvo invaded the blogosphere when the company embedded live Tweets into a YouTube banner ad for its XC60 model. The feed kept viewers abreast of live ...
  Interactive Marketing, Promotions, Social Media, Social Networking, Twitter, YouTube
• Marketing Addictionary: 'TechNO'
  TechNO: (idiom) Using technology as a lame excuse for not going out, or not accepting a social proposal or date.
  Copywriting, Social Media, Twitter, Writing
• Twitter in Real Life
  Twitter has swept the world as an Internet phenomenon. What would it be like if we lived out our offline lives speaking in 140 characters or less? The results would ...
  Humor, Social Media, Social Networking, Twitter, Videos, YouTube
• Online Reputation Management: A View From the TopLeslie Gaines-Ross
  The first few months of 2009 have already been tumultuous for reputations. So what can be done? Below, some of the findings of that online-reputation study as they relate to seven ...
  New Media, Online Marketing, Reputation Management, SEO, Social Media, Social Networking, Twitter, Websites, Word-of-Mouth
• Case Study: How Good Karma Mixed With Moxy and Social Media Created Close to $1 Million in RevenueKimberly Smith
  How does helping out a friend, or a friend of a friend, become a million-dollar business... with not a penny spent on advertising? When those little favors are in huge ...
• Hulu: From TV to 'Bliggedy Blogs'
  Hulu has certainly made a big splash in the online video world. It's quickly becoming a favorite way to watch TV shows and movies. But what's ironic is that traditional ...
  Advertising, Blogging, Facebook, Humor, New Media, Television, Twitter, Videos
• Twitter + Wine = Dream Job
  With all that negativity about today's job market, a bit of lightheartedness doesn't hurt, right? Well, looks like Murphy-Goode Winery in Sonoma City, has done so by creating THE dream ...
  Blogging, Career Management, Corporate Blogging, Facebook, Job Search, Social Media, Social Networking, Twitter, Video Blogs, Videos, Web Content
• Connecting Twitter with the Real World
  Twitter has seen massive growth as an online communications tool, especially with the recent influx of celebrity personas (Ashton, Oprah) using it. But perhaps no celebrity has found more success ...
  Community, Customer Engagement, Customer Relationships, Social Media, Twitter, Videos
• Marketing Addictionary: 'Mobsmacked'
  Mobsmacked: (adjective) That stunned feeling you get when your marketing efforts worked TOO well, and you can't keep up with customer demand.
  Creativity, Customer Acquisition, Customer Experience, Customer Relationships, Customer Satisfaction, Customer Service, Humor, Twitter, Writing
• This Is Your Brain on Twitter
  Earlier this month, a doctoral student developed a way to post messages on Twitter using only the mind. The discovery could be a lifeline for people with paralysis, offering them ...
  Creativity, Social Media, Twitter, Videos
• Walk the Walk, Evangelists
  "Evangelism" is the catchword of the day. Companies are diligently turning their customer-service reps into "evangelists." How precious. But is there something behind this movement? Is evangelism actually taking CRM ...
  CRM, Customer Behavior, Customer Engagement, Customer Relationships, Twitter