Customer Loyalty

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• Use Empathetic Marketing to Win Customers
  We're living in an age of post-Recessionary caution. "[T]oday, most consumers have to be careful with their spending and only a strongly demonstrated understanding of their feelings and life/business circumstances ...
  Customer-Centric, Customer Engagement, Customer Experience, Customer Loyalty, Customer Relationships, Customer Satisfaction
• Three Ways to Develop Customer Evangelists
  How do we love customer evangelists? Let us count the ways. "Your evangelists are passionate, loyal, and thrilled to recommend you," writes Alex Goldfayn at Mashable. "They are communicators—when it ...
  Customer Engagement, Customer Evangelists, Customer Experience, Customer Loyalty, Customer Relationships
• What Content Marketers Can Learn From Legendary Rock Bands
  What separates a legendary rock band that plays in sold-out stadiums from a one-hit wonder warbling at the local fair? According to Peter Krainik, writing in Forbes, one difference—besides the ...
  Content, Content Marketing, Customer Behavior, Customer Engagement, Customer Loyalty, Customer Relationships
• Keeping Loyal Customers Loyal
  "The long-term goal for most marketers out there is to gain customers and successfully keep them coming back for more," writes Kristen Gregory at the Bronto blog. So how do ...
  CRM, Customer Loyalty, Email Campaigns
• How to Bridge the Left Brain-Right Brain Gap In Your Loyalty Program
  "To deliver the critical wow factor that draws consumers into loyalty programs and keeps them there," writes Fred Thompson at MarketingProfs, "marketers must get inside customers' heads." What you'll find ...
  Customer Behavior, Customer Loyalty, Marketing Tips
• Two Ways to Be Indispensable to Your Customers
  "One of the truly jarring dimensions of the Great Recession is the death sentence it has imposed on hundreds of brands, even whole companies, that were once familiar parts of ...
  Brand Loyalty, Customer Engagement, Customer Loyalty, Recession
• Four Ways to Maintain Customer Loyalty in a Downturn
  "Customer loyalty matters, because selling more to current customers is easier and cheaper than finding and selling to new ones," writes Chintan Bharwada in an article at MarketingProfs. "Loyal customers ...
  Branding, Customer Loyalty, Recession
• Three Things You Can Learn From Groupon
  If you live in the United States or Canada, there's a chance you've used Groupon to receive discounts on a variety of products and services. "Since launching in November 2008, ...
  Customer Loyalty, Small Business, Websites
• Why 'Spray and Pray' Email Marketing Doesn't Work
  Your B2B email marketing program might have a good reason for sending a steady stream of one-size-fits-all messages to prospects. "The idea being that by keeping these folks exposed to ...
  B2B Marketing, Customer Loyalty, Email Marketing
• You'll Be Shocked and Amazed! Or Maybe Not.
  The purpose of a subject line or headline is, obviously, to persuade a reader that she must look inside. But if your tantalizing teaser promises far more than the email ...
  Copywriting, Customer Loyalty, Small Business
• Times Have Changed, so Have We
  Happy New Year! It's a brand-new day—especially when it comes to the American consumer. And that may be good or bad news for marketers, depending on the products they sell ...
  Customer Behavior, Customer Loyalty, Recession
• I'd Like to Talk to the Manager
  If your small business has earned a devoted cadre of loyal customers, you can assume they have a vested interest in your ongoing success. They want uninterrupted, easy access to ...
  Customer Engagement, Customer Loyalty, Small Business
• Bah, Humbug to the Downturn!
  Few companies have been spared the ravages of the recession, but some strategies seem to be working to help small businesses stay afloat. In a recent article at Inc., Elizabeth ...
  Customer Loyalty, Recession, Small Business
• The Chat Goes on
  Last spring, we offered a few insights about Chatty Cathies—online shoppers who love to use Live Chat options at retail websites. Among the findings we reported: (1) chatters tend to ...
  Customer Behavior, Customer Loyalty, E-Commerce, Website Design
• I Love How I Hate You
  It strikes fear in the hearts of marketers worldwide: the dreaded online consumer complaint that goes viral. What's a good company to do when one angry customer threatens to destroy ...
  Customer Behavior, Customer Loyalty, Customer Relationships, Word-of-Mouth
• Here Today, Bored Tomorrow
  You've done a great job of cultivating your email list—and your subscribers have rewarded your efforts with extraordinary loyalty. So far, so good. But Mark Brownlow of Email Marketing Reports ...
  Customer Engagement, Customer Loyalty, Email Marketing, Writing
• Tell Them a Story
  A recent post at Bazaarblog touts the power of customer outreach through story-telling. The blog offers an inspired effort by CVS Caremark as an example. The CVS outreach campaign ...
  Brand Positioning, Customer Behavior, Customer Loyalty
• Life Is Tweet
  "Twitter has become an essential tool for PR, and has relevance for almost every type of business," says Sandra Fathi, president of Affect Strategies. Here are only a few of ...
  Customer Loyalty, Public Relations, Small Business, Twitter