- The Surprising Evolution of Online Marketing in Software Sales by Jayson Gehri
Online marketing is nothing new for software marketers. It's only natural that the software industry and computer-software users migrated to the Internet early on. So although the idea of online marketing isn't new, how software is marketed online continues to ...
- Is Anybody Following Your Thought Leadership? Five Best-Practices by Paul McKeon
A big part of making market leadership pay off is an ability to convey and promote thought leadership. Thought leadership is the outward expression of market leadership. It conveys your views on where your market-space is heading (or should be ...
- Marketing: Beware of 'Outkicking the Coverage' by Laura Patterson
Although football metaphors abound in business, this article explores the idea of "outkicking your coverage," which is when an overly strong player can actually be harmful to a team's performance.
"Outkicking" refers to when an exceptional punter kicks the ball so ...
- Transforming Customers Into a Community by Adam Boyden
When your customers feel that they are part of a community, they visit your website more often, provide feedback, and recommend your products and services to people they know. They do so because they now have a significant relationship with ...
- Do Your Customer Surveys Measure Up? by David Jackson
Most companies use a crude approach to gathering vital customer data: Periodic, often annual, surveys that are disconnected in time from the events they are purporting to measure are the norm.
We call them the Annual ''Do You Love Us?'' Survey, ...
- Advertising Is the Price You Pay for Not Being Creative by John Rooks
We are at a unique place and time. The crossroads of environmental and economic crises provide agile companies with the ability to capture market share in a down market by cutting their media buys and engaging their fan base in ...
- Your Website's Missing Ingredient by Jerry Bader
When websites fail, most often it's because they do not function effectively as your primary communication tool. The Web is overcrowded with options, and unless you're prepared to deliver a compelling, differentiating presentation you will be quickly dismissed as irrelevant. ...
- The Real Holy Grail of Professional Service Firm Marketing and Business-Development Effectiveness by Suzanne Lowe
To grow revenue and market share, professional and B2B service firms keep looking for the business version of the Holy Grail in all the wrong places.
All too often, those ballyhooed initiatives fail to deliver on the expectations of increased effectiveness ...
- 18 Favorite Tools of Twitter Rock Stars
by Kimberly SmithYou can immensely improve your Twitter experience and micro-blogging effectiveness with Twitter-related tools, apps, and services. But which among the more than 1,300 (and counting!) are the best tools to use?
Here, we cover the "tried and true" favorites of some ...
- The Five Levels of Online Privacy and Tracking by Jim Sterne
Marketers must improve the transparency of their data-collection practices if they are to help calm their customers' fears. Giving website visitors control is always the right move. You acknowledge that they have the control anyway and accept the responsibility of ...
- Irresponsible Corporate Responsibility: Doing Good Isn't Always Done Well by Alyssa Dver
If you are going to implement a corporate social responsibility program, do so responsibly. A poorly executed program can negatively affect the business in many ways. It takes one missing element, one arrogant blogger, or one angry ex-employee to publicly ...
- Take off Your Twitter Goggles: Why Marketers Still Need a Blogging Strategy by Clay McDaniel
Twitter may be the all the rage, but it's not yet time to pull the plug on your corporate blog and stop monitoring all the blogs where people talk about your brand. The emergence of Twitter as a hyper-popular social-media ...
- Eliminate Fear: Use Your Click-Through Data! by Josh Nason
In every email campaign, you should have direct links to specific pages on your website, helping you gauge and track what's moving the meter in your emails. If you're using a proper email service provider (ESP), you should be able ...
- Real Marketing Analytics for B2B Lead Generation by Lisa Cramer
Marketing analytics used to simply be about measuring the hits on your website and the number of opens and clicks on emails. But as marketers we know that the times are changing.
Today, marketers must find a way to manage leads ...
- What Banner Ads Can Learn From Billboards by Kim Stearns
Banner ads are tried-and-true forms of advertising that can deliver great results while driving a return on investment. So why are advertisers so hesitant to use them? Maybe it's because they have been overrun with cheesy, annoying, misleading, and downright ...
- Does Your Email Need a Frequency Adjustment? Ways to Tune the Dials by Karen Talavera
What to send, and how often, are the top questions facing any email-marketing-program manager today. Yet, all too often, frequency for the sake of frequency trumps relevancy in this channel. It's a classic catch-22: Email works so well that it ...
- Creating Compelling Value Propositions Can Be Fun by Barbara Bix
It can be hard for companies—especially those that have a steady stream of paying customers—to exert the discipline to explore new markets that may be more profitable. But companies that do invest the effort to hone and validate their value ...
- How to Bridge the Marketing-Staffing Gap by Eva Wu
If the company you work for is like many companies in today's economic climate, it isn't hiring too many people and its marketing budget has been cut. Employees are being asked to do more with less.
Now more than ever, however, ...
- The Customer Lens: An Approach to Customer Touch-Point Analysis by Barre Blake
Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies take the time to look at their own ...
- You Had Me at 'Recession-Proof': The Hispanic Market by Blaire Borthayre
The Hispanic market seems to be the only one still flourishing these days in the face of economic doom and gloom.
Foreign-born Hispanics in the US have been historically unaffected by economic downturns. Why? And how can you tap the market ...