Customer Relationships: How-to articles covering the latest marketing tactics, tips, and strategies.
How to Make a Negative Review a Positive ExperienceHolly CordnerYour first instinct on seeing a negative online review may be to immediately and vigorously defend your business. But don't overreact. You may well be able to turn the situation ...
2014 B2B Forum: A Sampling of Session RecapsDan GorgoneDay 1 of the MarketingProfs 2014 B2B Forum was, as expected, both highly educational and downright entertaining, featuring speakers Scott Stratten, Stacy Darling, Susan Emerick, Shane Snow, Marti Konstant, Tom ...
How to Innovate Your Email Marketing: Unlock the Fourth Type of CampaignMichael FisherInnovation in email marketing is tied to the customer conversation. If marketers don't keep their end of the conversation up between purchase cycles, they risk becoming irrelevant or forgotten.
How to Personalize Event Experiences by Using DataMatthew WainwrightEvent marketers can use data to plan more personalized events that appeal to attendees, boosting attendee satisfaction and retention, customer relationships, and return on event investment.
It's Now Possible to Call From Your Wrist. Marketers, Are You Keeping Up?Eric HolmenInbound phone calls convert at up to 10-15 times the rate of traditional Web clicks. Meanwhile, Apple, Google, Twitter, and Amazon recently released products or features that merge calls with ...
How to Build an Influencer Marketing StrategyAndrew CravenhoBy encouraging influential people—bloggers, customers, thought leaders, journalists, consultants, experts—to talk about your products and to recommend them, you quickly score a unique advantage over your competitors.
#SocialSkim: Fresh From Apple, Instagram for Couponing, Twitter 'Buy' Button, More!Get the latest on Apple's freshest products (and less-fresh promo vid), plus a retailer's use of Instagram for creative couponing, Twitter's "buy" button experiments, and a Tinder for marketers and ...
Five Ways to Take Advantage of the Extended Back-to-School SeasonTim McMullenDon't take down those back-to-school signs just yet, there's still work to be done. By scoping out styles before buying, Generation Z has stretched the back-to-school season weeks past its ...
Stop Gambling With Customer Retention [Infographic]Verónica Maria JarskiIncreasing retention rates by 5% can increase profits by as much as 95%. Despite that fact, most companies rely on chance to keep customers.
Sprinklr Acquires Branderati: Why You Should CareAnn HandleyAs digital communities grow in both size and influence, so does the need to go beyond the number of community members and into something more meaningful: driving true business through ...
Customer Relationships: Podcasts containing in-depth interviews with smart marketers from all walks of life.
Making Connections in B2B Marketing: Uthpala Kumara Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneAviation and hospitality industry marketer Uthpala Kumara of JKCS offers insights into building relationships in B2B industries with long, complex buying cycles.
Brand Attachment: Larry Vincent Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneLarry Vincent, founder and executive director of The Brand Studio at United Talent Agency, discusses brand attachment, including how marketers can use it to predict buying behavior.
The Digital Crown: Author Ahava Leibtag Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneContent strategy expert and author Ahava Leibtag shares practical tips for helping your organization develop a content marketing strategy.
The Trouble With Half-Truths: 'Spin Sucks' Author Gini Dietrich Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneNoted communication professional, speaker, and "Spin Sucks" author Gini Dietrich explains how lying or "spinning" damages brands in the long run, and how to take an ethical approach to PR that drives positive business results.
Social Selling and the Modern Buyer: Jill Rowley Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneJill Rowley issues a clarion call for salespeople to embrace social selling, or risk losing out as modern buyers increasingly direct their own journey.
The Language of Brand Love: Loveworks Author Brian Sheehan Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneAuthor Brian Sheehan discusses his latest book "Loveworks," the characteristics of beloved brands, and how you can create a "sensual experience" for your prospects and customers.
Audiences Are Assets: Author Jeffrey K. Rohrs Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneUsing paid advertising to borrow someone else's audience isn't sustainable. Jeffrey K. Rohrs explains how to build a "push-button audience" that will serve as a renewable energy source for your company.
Think Like a Rock Star: Author Mack Collier Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneAuthor Mack Collier talks to Marketing Smarts about his book Think Like a Rock Star and the ways companies can meaningfully connect with their best customers (and biggest fans).
Marketing So Useful, People Would Pay for It: Youtility Author Jay Baer Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneJay Baer's new book, Youtility, provides a comprehensive guide for businesses on "marketing sideways" and winning loyal customers by providing extremely helpful content. Baer offers compelling evidence that becoming a Youtility leads to business success, and provides tips for making ...
Marketing Lessons From Lady Gaga: Author Jackie Huba Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneBest-selling author and online marketer Jackie Huba shares marketing lessons from her book Monster Loyalty: How Lady Gaga Turns Followers Into Fanatics.
Customer Relationships: Online seminar broadcasts from the best minds in marketing
- H2H: Learn to Speak Human, Share Human, and Market HumanBroadcast on 10/23/2014 with Bryan KramerIn this PRO seminar, we'll explore why and how marketing communications need to be adjusted to exude the same simplicity, empathy, and imperfection that exist in human nature. We'll uncover why so many marketers struggle to truly connect with people via social media, and provide you with tips to really connect with people on a human level.
- Accelerating Sales: How Marketing Can Be the HeroBroadcast on 8/12/2014 with Tim Duranleau, Jennifer KlingJoin us for this free seminar and learn how to define business goals and introduce tools that will allow marketing and sales to better engage leads, faster. You'll discover why sales and automation systems are only as good as the team and processes behind them, and how you as a marketer, can be the hero to your sales team and your business. Sponsored by CallidusCloud
- The Art of Retention: How to Create Customers for LifeBroadcast on 7/17/2014 with John MorganIn this PRO seminar, you'll learn how to implement key strategies that will increase brand loyalty with your current customer base, so you don't have to constantly chase down new prospects. You'll walk away with an action plan to ensure your customers look forward to doing business with you again.
- MarketingProfs University: Talk Savvy—Smart Communication for a Social WorldBroadcast on 6/12/2014 with Amber NaslundIn this PRO seminar, you'll get an insider's look at what's changed, find out what truly great online communication looks and feels like, and learn how to ensure you're "talk savvy" in today's constantly shifting social web.
- 10 Skills Every Marketer Needs to Enhance the Customer ExperienceBroadcast on 6/5/2014 with Larry Weber, Lisa Leslie HendersonIn this PRO seminar, you'll learn how customer experience leaders are using an expanded marketing toolkit to build a competitive advantage, one interaction at a time. You'll walk away with 10 skills that will help you provide a game-changing customer experience including analytics, marketing automation, website personalization, private and public social community building, and more.
- The Audience ImperativeBroadcast on 11/14/2013 with Jeffrey K. RohrsThis PRO seminar will give you a clear understanding of the principles of proprietary audience development and a leg up on the competition who remain wholly dependent on renting audiences from others.
- Social Success: Tips for Integrating Social Media Into Your Marketing MixBroadcast on 11/7/2013 with Harry GoldThis PRO seminar will walk you through the practical steps you need to take to truly integrate social media into your marketing mix.
- Take on the World: Compete Globally with Customer Experience ManagementBroadcast on 10/17/2013 with Liz HighThis PRO seminar is not just relevant for the global marketer, as you'll also learn how customer experience innovation in one market propels a company's competitiveness and growth across the globe.
- Leveraging Data-Based Marketing to Find and Win the Invisible SaleBroadcast on 9/26/2013 with Tom MartinIn this PRO seminar, you will learn how to counter this new reality. We will discuss a detailed strategic and tactical framework that you can use to help these invisible buyers create trackable online buying signals that your sales teams can leverage to shorten the sales cycle and improve conversion rates.
- Supercharge Your Brand: How Companywide Empowerment Drives Social Media AdvocacyBroadcast on 9/12/2013 with Susan Emerick, Chris BoudreauxIn this PRO seminar, you'll learn how empowering your employees, customers and partners to use social media to drive engagement, create meaningful customer relationships and engage in real-time conversations can help increase your brand awareness and revenues, while decreasing your marketing, sales and customer service costs.
Customer Relationships: Tutorials — tactical marketing know-how in just 10 minutes from subject matter experts
- Take 10: Get Personal—How to Make a Physical Connection in a Digital WorldReleased on 9/12/2014 with Brian BlakeIn just 10 minutes, you'll learn how to reach through the screen and touch your digital audience. These tactical tips will teach you how to create a long-lasting impression that truly counts and impacts your business.
- Take 10: Three Simple Steps to Identify Your Buyer PersonasReleased on 3/28/2014 with Jon-Mikel BaileyIn just 10 minutes, we'll take a look at some fun and effective ways to gain a deeper understanding of your audience (a.k.a. your "buyer personas"), and together, we will learn how to develop yours!
- Take 10: Three Ingredients That Turn Engagement Into Measurable Business ResultsReleased on 11/22/2013 with Rachel HappeIn just 10 minutes, you'll learn how to build a successful engagement strategy that will help shape your business and bring in the results you need.
- Take 10: Six Ways to Build a Trusted BrandReleased on 5/10/2013 with John MorganIn just 10 minutes, you'll learn six tips that will help you become a trusted brand with loyal customers!
- Take 10: How to Motivate Your Customers to Take ActionReleased on 3/15/2013 with Ruth P. StevensIn just 10 minutes, you'll learn how to communicate best with your customers and motivate them to take action.
- Take 10: How to Create a Customer Advocate ProgramReleased on 10/19/2012 with Michael BritoIn just 10 minutes, you'll learn how to create customer advocates and how to leverage them in a way that will help your bottom line!
- Take 10: How to Convince People to Take Action for Your CauseReleased on 3/30/2012 with Katya AndresenIn just 10 minutes, you'll learn how to make your cause stand out by making it relatable; compelling donors to take action.
- Take 10: How to Integrate Social Media Into Your Daily RoutineReleased on 3/23/2012 with Beth SchillaciIn just 10 minutes, you'll learn how to integrate social media into your marketing mix effectively by working it into your daily routine.
- Take 10: Using Email to Nurture Your Leads on a BudgetReleased on 3/16/2012 with Christine B. WhittemoreIn just 10 minutes, you'll learn how to effectively nurture your leads via email without breaking the bank.
- Take 10 Author Series: How to Become a Go-To Resource for CustomersReleased on 2/24/2012 with Brian SolisIn just 10 minutes, Brian tells you exactly what you need to do to become relevant and a go-to resource for your customer.
Customer Relationships: Marketing downloads for the busy professional
- Influencer Marketing Success StoriesInfluencer Marketing Success Stories features 13 companies that have leveraged the influence of outspoken opinion-makers and ordinary online reviewers to achieve their marketing objectives. With examples including Forbes Digital and Virgin America, this new Case Study Collection will show you how use influencer to boost brand awareness, introduce new products, increase sales, and more.
- Mobile Marketing Success StoriesMobile marketing campaigns can be inexpensive, easy to execute, and very profitable. See how 8 B2B and 11 B2C companies are using SMS, mobile websites, mobile ads, Smartphone applications, and Bluetooth marketing to achieve huge results.
- Email Success Stories: How 11 companies are pushing the (electronic) envelopePropel your email marketing efforts beyond the subject line. Read Email Success Stories: How 11 companies are pushing the (electronic) envelope to learn how to convert your emails into money-making machines.