Customer Engagement: How-to articles covering the latest marketing tactics, tips, and strategies.
Why Creating a Personal Online Experience for Your Visitors Is Critical [Infographic]Verónica JarskiMarketers are increasingly turning to Web personalization to engage audiences on their websites. Are you? If not, check out these reasons to consider personalization.
Content and the Buying Decision Cycle: Guarantee Your Content Creates Sales (Article 2 of 4)Mark EardleyIn B2B marketing, to convince customers to buy from you, they must know who you are, what you do, and why you matter to them. Here's how to move their ...
Seven Instagram Best-Practices for Building Your AudienceVerónica JarskiKnowing the ins and outs of Instagram can help you use the platform as a marketing tool, not just a social network.
A Beginner's Guide to Creating Video ContentCaleb CousensCreating professional-quality videos is not an easy task. You are not going to immediately create masterpieces... You might never even get close. But that does not mean you cannot create ...
Six Excuses Small Businesses Make for Not Having a Website [Infographic]Verónica JarskiShockingly, some companies still don't have a website. Here's a look at why those companies have avoided creating one and why those excuses don't make sense in our connected world.
The Selfie Strategy: Build Brand Loyalty Like a KardashianJeff SorianoBy collecting, curating and featuring user generated content (UGC)—such as selfies—brands can build authentic relationships with audiences and inspire genuine customer advocacy.
How to Pick the Right Social Platform to Grow Your Sales [Infographic]Verónica JarskiNot every social platform suits every business. Use these tips to choose the right social platform for you to engage your potential customers and deepen existing relationships.
Prompting Users to Review an App: Four Do's and Three Dont'sEugine DychkoFor veteran app users and newbies alike, app ratings matter. They really matter. Especially as social proof that the app has value and is worth installing. Ask users for ...
Why Bad Customer Service Is Burning Your Bottom Line [Infographic]Verónica JarskiCustomer experience is quickly overtaking price and product as the key brand differentiator. Make sure you're not sabotaging customer experience.
How a Simple Story Can Help You Win Your Prospect's TrustTerrence BlairWhen someone first visits your website, it's unlikely she's going to buy from you, no matter how good your product or service is. She needs to come to trust you ...
Customer Engagement: Podcasts containing in-depth interviews with smart marketers from all walks of life.
QR Codes Kill Kittens: Author Scott Stratten Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneScott Stratten's expressed his frustration with QR codes in no uncertain terms. His most recent book—QR Codes Kill Kittens—provides example after example of poorly executed marketing concepts that will make you want to laugh and cry at the same time.
Think Like a Rock Star: Author Mack Collier Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneAuthor Mack Collier talks to Marketing Smarts about his book Think Like a Rock Star and the ways companies can meaningfully connect with their best customers (and biggest fans).
What's the Future of Business? Author Brian Solis Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneProviding the best product won't be enough to carry your business into the future: You need to create experiences your customers want to share. Author Brian Solis discusses the need for innovative leadership, the new generation of consumerism, and his ...
Rethink Your Audience: Author and Digital Strategist Sam Ford on Marketing Smarts [Podcast]by Matthew GrantThough living in a new era of participatory media, our notions of what constitutes an audience and what audiences actually do has not changed much since the broadcast era—and that's a problem, argues Sam Ford.
A Passion for People: Intel's Ekaterina Walter Talks Entrepreneurial Success on Marketing Smarts [Podcast]by Matthew Grant"All of us want to belong, and all of us really want to make an impact, and some of us... we invent Facebook," Ekaterina Walter, social media strategist at Intel and author of Think Like Zuck told me during this ...
Smart Marketers Road Show Rundown With Jeff Mayersohn and Lou Imbriano [Podcast]by Matthew GrantThe final stop of the MarketingProfs Smart Marketers Tour was the beautiful deCordova Museum in Lincoln, MA, on July 10, and it was our best-attended. Our guests were Jeff Mayersohn, owner of the Harvard Bookstore in Harvard Square, Cambridge, and ...
Have You Sat Down with Your Customer Lately? Patrick Schaber and Joe Sorge on Marketing Smartsby Matthew GrantWhether you are selling complex technical systems or burgers with fried pickles on them—like my guests in this week's Marketing Smarts—you need to understand your customers and interact with them face-to-face.
Marketing Is Habit-Forming: Charles Duhigg Talks About the Power of Habit on Marketing Smarts [Podcast]by Matthew Grant"During major life changes, our habits are up for grabs," Charles Duhigg says in this week's episode of Marketing Smarts. But when companies gather customer data to shape future buying habits, are they helping customers or helping themselves?
Customer Engagement: Online seminar broadcasts from the best minds in marketing
- The Broken Promise of Digital: Making the Customer the Center of What We DoBroadcast on 7/14/2016 with Scott MontyIn this PRO seminar, we'll share the pitfalls of getting lured into the same old same old, and give you new ideas to execute a customer-centric strategy. From listening, to understanding motivations and preferences, to the fundamentals of creating engaging content, you'll learn the importance of building trust and capturing attention regardless of the platform. We'll show you how to put humanity back into digital marketing!
- Step-by-Step: Integrating Your Channels and Technology for Excellent Customer ExperiencesBroadcast on 6/1/2016 with Tanya OsterfieldJoin us for this seminar to discover step-by-step how to set goals, work cross functionally, and harness your data and systems' capabilities to improve the customer experience. You'll learn how New England Biolabs and its customers did just that by building a solid foundation that empowers them to capitalize on best-in-class collaboration, support, engagement, and satisfaction. Sponsored by Sitecore
- 53 Content Marketing Hacks to Double Your Engagement RatesBroadcast on 5/5/2016 with Matt HeinzIn this PRO seminar, we'll cut through the clutter and share dozens of tactical, proven best practices that will help you accelerate the production and results of your content marketing efforts. We'll show you how to create a scalable system that can be customized to your content marketing and business objectives. You'll leave with 50+ tools, tips, and hacks to increase your content marketing success.
- Empower Your Employees to Be Brand AdvocatesBroadcast on 11/5/2015 with Tom GimbelIn this PRO seminar, you'll learn how to find outgoing, enthusiastic brand advocates within your existing employee base. You'll leave armed with data proving the worth of employee advocacy and the steps to build your own program.
- How to Build a Comprehensive Social Media StrategyBroadcast on 4/2/2015 with Paul ChaneyIn this PRO seminar, we'll show you how to craft a well-planned social media engagement strategy that best fits your organization's goals and the needs of your target customers. You'll also learn how to develop metrics to help gauge and improve success over time, and the importance of regularly reviewing your strategy.
- How to Build a Thriving Brand CommunityBroadcast on 11/20/2014 with Dorothéa Bozicolona-VolpeIn this PRO seminar, we'll share the essential components for building and maintaining an online community, and how to get buy-in from your organization to get started.
- 10 Skills Every Marketer Needs to Enhance the Customer ExperienceBroadcast on 6/5/2014 with Larry Weber, Lisa Leslie HendersonIn this PRO seminar, you'll learn how customer experience leaders are using an expanded marketing toolkit to build a competitive advantage, one interaction at a time. You'll walk away with 10 skills that will help you provide a game-changing customer experience including analytics, marketing automation, website personalization, private and public social community building, and more.
- Transform Your Business to Be the Most Highly Recommended Brand in Your CategoryBroadcast on 3/27/2014 with Paul RandIn this PRO seminar, one of the pioneers of word-of-mouth marketing will share best practices and real-world examples showing how you can become the most highly recommended brand, and gain a competitive edge.
- Social Success: Tips for Integrating Social Media Into Your Marketing MixBroadcast on 11/7/2013 with Harry GoldThis PRO seminar will walk you through the practical steps you need to take to truly integrate social media into your marketing mix.
- Take on the World: Compete Globally with Customer Experience ManagementBroadcast on 10/17/2013 with Liz HighThis PRO seminar is not just relevant for the global marketer, as you'll also learn how customer experience innovation in one market propels a company's competitiveness and growth across the globe.
Customer Engagement: Tutorials — tactical marketing know-how in just 10 minutes from subject matter experts
- Take 10: How to Leverage Your Online CommunityReleased on 4/15/2016 with Paul ChaneyIn just 10 minutes, we'll share six practical tips that will help you tap into this valuable resource to grow your business and benefit your customers. From setting goals to becoming a good listener, you'll leave with actionable steps to build a stronger online community.
- Take 10: Seven Steps to Social Media Marketing SuccessReleased on 7/24/2015 with Paul ChaneyIn just 10 minutes, we'll walk you through seven steps to creating an effective social media strategy. You'll learn how to incorporate the needs of your customer, align your tactics with your business goals and objectives, integrate other marketing initiatives, and determine the ROI of your social media marketing efforts.
- Take 10: How to Use Content to Engage Customers Throughout the Sales CycleReleased on 7/10/2015 with Michael PeggsIn just 10 minutes, we'll share how to keep your customers in the conversation by creating content that entertains, engages, and educates. You'll learn how to use content to boost brand awareness, drive leads, and increase conversions as prospects move through each stage of the sales cycle—from discovering your brand through the final phase of purchasing.
- Take 10: How to Create a YouTube Content Library With Google Hangouts On AirReleased on 4/17/2015 with Stephan HovnanianIn just 10 minutes, you'll learn the basic framework to build a content library of video with Google Hangouts On Air. This free and easy tool syncs up with your branded YouTube channel so you can build a content library with the support of experts, vendors, customers, and more. You'll also learn how to turn these videos into additional pieces of content to connect your brand with your target audience. And bonus—it'll help boost your SEO, too!
- Take 10: Five Scannable Hot Spots in Your Copy That Boost ResponseReleased on 11/7/2014 with Donna Baier SteinIn just 10 minutes, you'll learn how to highlight the key selling points and calls to action by strategically placing them in the five hot spots your readers' eyes gravitate to. You'll walk away with tips on how to develop more persuasive and effective copy that is organized in a way that will encourage response.
- Take 10: How to Ensure Your Target Audience Views Your ContentReleased on 3/7/2014 with Ran GishriIn just 10 minutes, you'll learn the most effective means for content distribution and viewing, allowing you to enjoy higher returns on your content creation spend.
- Take 10: Three Principles That Will Increase Your Email Marketing ConversionsReleased on 2/28/2014 with Kath PayIn just 10 minutes, you'll discover strategies you can implement immediately to make a noticeable difference in the success of your email marketing campaigns.
- Take 10: Three Ways to Get More Traffic from PinterestReleased on 1/17/2014 with Beth HaydenIn just 10 minutes, you'll learn three effective Pinterest traffic-boosting tips that will make your site more enticing, increase your site traffic, and potentially increase your sales, too.
- Take 10: Three Ingredients That Turn Engagement Into Measurable Business ResultsReleased on 11/22/2013 with Rachel HappeIn just 10 minutes, you'll learn how to build a successful engagement strategy that will help shape your business and bring in the results you need.
- Take 10: What's in it for Them? Crafting a Compelling Value PropositionReleased on 10/18/2013 with Corey EastmanIn just 10 minutes you'll learn how to identify who your ideal customer really is, and what your unique value proposition should be in order to achieve product-market fit.
Customer Engagement: Marketing downloads for the busy professional
- A Quick Guide to YouTube & Creating Your Own YouTube ChannelYouTube is an easy-to-use and inexpensive media platform with a gigantic reach. Learn how you can use YouTube to create awareness for your brand and connect with interested views with "A Quick Guide to YouTube & Creating Your Own YouTube Channel".
- Influencer Marketing Success StoriesInfluencer Marketing Success Stories features 13 companies that have leveraged the influence of outspoken opinion-makers and ordinary online reviewers to achieve their marketing objectives. With examples including Forbes Digital and Virgin America, this new Case Study Collection will show you how use influencer to boost brand awareness, introduce new products, increase sales, and more.
- Social Media Integration Success StoriesTwitter. Facebook. LinkedIn. While these social media tools are all effective on their own, they work best when part of other marketing programs. See how 10 companies have maximized results by integrating social media into traditional marketing efforts.
- Website Conversion Success StoriesMany marketers spend too much time and money trying to get people to visit their sites, and not enough boosting the number of sales from the people already visiting. See how 11 companies, including Jelly Belly Candy Company and Kinaxis, are transforming their landing pages, and get great ideas for optimizing your own site to increase sales.
- Facebook Success StoriesWhen it comes to social networking sites, Facebook boasts the most loyal visitors on the Web. So it's easy to see why successful brands are embracing it as a platform to connect with customers. Facebook Success Stories gives you the real scoop on how 21 companies, including Adobe and Dunkin' Donuts, are pushing the social media marketing envelope using Facebook's tools and apps.
- A Step-by-Step Guide to a Social Media Program: Everything you need to know about establishing your strategy, policy and teamThe adage “think before you speak” has now become “think before you write.” In this age of instant messaging, businesses need to wield their online words thoughtfully. Check out MarketingProfs “A Step-by-Step Guide to a Successful Social Media Program” to learn how to create your social media strategy, policy and team.
- Twitter Success Stories: How 11 Companies are Achieving Their Marketing Objectives—140 Characters at a TimeTwitter’s brief tweets let you communicate with friends and family. But did you know that those 140 characters can also build your business? Read Twitter Success Stories: How 11 companies are achieving their marketing objectives, 140 characters at a time.